Business ProfileforLa-Z-Boy Furniture Galleries

Bought sofa, swivel chair and ottoman. Sofa was discontinued and I bought the last one. Wanted matching chair and ottoman. Waited about seven weeks, due to special order. Delivered on Saturday. I noticed the permanent cushion on top of base of ottoman was crooked seems that didnt lay square with bottom. The cushion part had pleating on one side, supposed to be smooth. After removing my feet from ottoman, the top part left indentation of where feet were. Looked old rather than brand new. The chair also was not smooth upholstery wise. Upholstery was puckered. No consumer would pay for this awful workmanship.I called the store within 72 hours (time limit for returns. I was told I couldnt return anything due to it being special order. All they would do would send workers to my house to check. I had also complained of the fabric and color not exactly matching. Was told probably different dye lot except the salesgirl, *********, never disclosed that it may not match, which they didnt match the sofa.They came that Saturday and agreed with me and took the chair and ottoman to fix. 2 weeks later they came back with them. Nothing had been done to ottoman, chair looked okay. They again took ottoman to fix.Next day I placed my hand on back to move the chair when I noticed huge rip.All I want is my money back for chair and ottoman. Lazy boy on line has a different return policy, meaning with that I could have returned these. This store made up their own rules.I cant understand how they could treat a customer this way as the ******************** was made very badly.