ComplaintsforOriginal Parts Group Inc
New Auto Parts
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
2-15-24 purchased new in box 1971 monte ***** fender for the price of $465.00 they came in a set right and left side for grand total of $1,458 dollars. on arrival left side was new in box as advertised but right side was opened box with tape on fender stateing fender contore is incorrect and had be returned prior to me recieving the product. On the bill of sale, it states product may be returned for any reason with no question. Within 45 days of purchase. I sent fender back to opgi as they requested within 2 weeks of arrival requesting to simply replace fender with new unopened replacement as advertised when they origanally took my payment. I have spoke with ******************* 1 time and now for the last 3 months he has been on lunch, and Isia and ***** has been stating it must be reviewed by management to replace. The person who took my money for product was **************. I feel they are not going to replace fender or refund money. Sum of $465.00. Origanal transaction date 2-15-24 Todays date 6-5-24 they tell me the same thing everytime i call he is at lunch they will email ******************* and he will get back with me. I have asked to be cc' in email to track what is going on and they tell me they will not do no such thing ****** will half to contact you personaly. Stating they have no manager i can corespond with although their manager must approve. I have already recieved phone authrization number #******** approval number for replacement. email of all individuals i have been commucating with are *************** Isia and *****. The last person i spoke too would not give me their email or name simply put seem to be a antaganizing call center instead of a help line. I have been polite. I would like a refund of my $465.00 if you could please assist me. If u call and dont tell them you are me just follow up you ask questions concerning replacement or refund you to will see what i have been dealing with. They took my money and no intention of returne Respectfully,***************************Business response
06/06/2024
Upon review of the compliant, **** agrees to refund the $464.99 back to the original payment method. rfh x211Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased rear seat covers $232.99 in July 2020, shipped Nov. 2021 , ordered front seat covers after verification that color matched on 5/22 shipped 8/23 $448.99. Upholster informed me that all covers were too small after attempting to install. On October 26 I contacted OPGI customer service and was informed no problem but I couldn't return the covers that the upholster attempted to install, was asked to send photos with measurements and he would compare with covers they had in stock. I sent photos and stated that if more were needed to let me know, still waiting for that call back. Old seat covers were reinstalled minus buttons and total cost was $1300 for all work.I sent a letter to the President/CEO dated October 31, 2023 stating that I was very disappointed having been an extremely loyal customer which should have been evident with the 3 year wait to get the covers.This was followed up by a call from OPGI national sales manager on Dec. 1, 2023 which I was unable to answer due to a dental appointment, he responded saying he would try again later that day or the following day and because he was very busy and I wouldn't be able to reach him, I'm still waiting for that call also.I'm extremely disheartened with OPGI which I have been doing business with for ********************************************************************************************************** that bottom line profit is number one and customers who knows. OPGI was my go to store for years, that has ended since anything I can get there is readily available at other sources.Business response
12/08/2023
Our National Sales Manager prefers to handle this complaint directly. He will be back in the office the week of 12/11/2023. I shall remind him to reach out to this customer.Customer response
12/08/2023
All I have done since I first contacted OPGI about this problemis wait to hear back, Im done with lip service and would prefer this get documented on BBB web page and the company leave me alone, another very loyal customer gone.
Business response
12/08/2023
Customer comment noted and ********************** shall comply with his request to leave him alone. Our National Sales Manager shall continue to review the details of this complaint and notify the BBB of our final decision.Customer response
12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paycor recently put out company on a 4 day payroll cycle , which we met for the first week. The next payroll, pay or would not allow us to process our payroll for that 4 day cycle which required us to submit our payroll on Monday. They insisted that we could only process for Wednesday, which was 2 days later. They reassured us and followed ** in writing to other r HR/payroll department. Now, they are telling us we were late and can only process our payroll for Monday or Tuesday of next week, thereby missing the prescribed paycheck date of Friday.Business response
10/11/2023
This is above my pay grade, I will forward the information to our Controller , *******************************,Initial Complaint
02/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I’ve ordered numerous items from OPGI but this one particular set of items didn’t work out. With that being said I shipped them back at my cost. Check the UPS tracking and saw they were received by ****** in receiving on Jan 23. So I waited a few days and no refund so I decided to call and was told I should have my refund of 155.40 on my debit card by Jan 31 if not to call in on Feb 2. I wait until Feb 3 and called in again now I’m being told it will be 3 more weeks for my refund but I did exactly what I was told when shipping the item back and in the time frame listed now I’m getting the run around for my refund. I’ve returned items by mail before and have never had and issue like this ever! When I told the person who I spoke to today from OPGI what I was told about the refund last I was told they should’nt have told u that it’s not correct.Business response
02/03/2023
We apologize for the delay in processing this refund, I shall track down the paperwork on ******** and get it refunded today or early next week.Initial Complaint
12/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On October 3rd my order for Dark Green floor mats that cost a total of $155.58 were placed and received on October 10th. I made contact with **** and told the they had sent me the WRONG color. Instead of Dark green they sent Dark *********************. The customer service rep provided me a RMA number and told me I would need to pay to ship the items back to verify what I received. I paid $52.62 to ship the floor mats back to OPGI. They received the floor mats back on November 16th. After continuous emails requesting a refund for the order and return shipping, I received a credit card refund of $129.99 on December 7th and a return shipping refund company check for $52.62 on December 13th. I should be refunded the full amount paid for the floor mats which was $155.58, not $129.99. I am requesting the remainder of the amount.Business response
12/14/2022
thank you , we apologize for this oversight and shall refund the $25.59 paid for original shipping back to the credit card used on order ********* , this shall be done in the next 48 hoursInitial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called OPG to order a **** Buick Wiring Harness and a voltage regulator. Was told by customer service that the wiring engine harness is on back order for 4-6 weeks but I would receive an email confirming the order. I gave my credit card information to secure the order. After 4 days, I never received the email confirming the order; therefore, I called on 9 September (I have phone records on my cell number) After waiting 6-7 minutes, the customer rep answered the phone and then hung up....this happened 3 times. I then tried calling on 12 September and waited 19 minutes and I hung up due to no one answering (business hours). I have now found out that OPG is notorious for delayed orders (months) and poor customer service by not answering calls...and hanging up. I have no idea if my order was taken and worse yet, I have provided my credit card information.Business response
09/14/2022
Order ********* was placed on 9/6/22 the order is set to ship complete and the customer was advised at the time the order was placed that the wiring harness was on back order at the manufacturer , I have requested an estimated delivery date to us for the part and shall reach out to the customer when that information is provided. I have our IT department checking to see what happened on the multiple hang *** reported by the customer.Initial Complaint
08/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company sent me a damaged product and after shipping it back they never refunded my money! Its been 30 days, they Ignored me and try keep my money! I spent a lot of money with this company and for them to try keep my hard earn money is not right! I feel like I been robbed they could have at least gave me store credit or something rather then keeping my $300 I been scammed by a company for the first timeBusiness response
08/02/2022
good afternoon , we refunded this customer's **** card $325.15 on 07/28/2022 this was for a convertible top pump & motor $298.99 plus $28.70 sales tax. Thank youInitial Complaint
07/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We bought a rear view mirror 4/14/22 and received 4/21/22. The mirror was missing a gasket which made it inoperable. We contacted them by phone beginning May to ask for a replacement or missing gasket. They stated they would send the part the following week and we never received it. Around 6/6/22 we contacted to ask for a prepaid label to return. They told us there is not a gasket for that mirror and we needed a new one. At that point, we wanted to return for a refund as requested. 6/14/22 we returned via Fed Ex from **********. On 6/29/22 we contacted OPGI for an update on the refund and they stated they received 6/27/22 and entered it into the system. We were told we would be receiving the refund to our **** the following week which would have been 7/5/22. It's now 7/23/22 and we still have no refund. This whole transaction has been frustrating and we just want our money back.Business response
07/25/2022
good afternoon the customer has been refunded $89.99 back to the **** card used on the original order. the activity should show on their **** statement in ***** hours. thank youCustomer response
07/25/2022
We were sent a defective item. The mirror was inoperable from day 1 as stated in the original complaint . We should not be responsible for a restocking fee nor shipping. The cost of the mirror was $115.41 not $89.99. We want a full refund to our ***** We didn't change our mind on the mirror, it never worked. Please refund the full amount.Business response
07/26/2022
we apologize for this oversight and shall process the shipping refund in the amount of $25.92 to match the original order total.Customer response
07/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
here is my order # ********* - i was sent the wrong part. I contacted opg i was sent a return label and returned the item in its original box. Item arrived at your warehouse on 2/11/2022. I just placed a call to opg and spoke with a women identifying herself as ***** who was extremely rude. It is now March 1, and my purchase has still has not been sent. Worst of all per ***** it has not even been processed in. I requested to speak to management but was told no one was available. This is horrible customer serviceBusiness response
03/02/2022
I spoke with ******************* this morning and advised that we shall be refunding $92.20 back to his **** card either today or tomorrow . He said thank you and he would be looking for his refund.
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Customer Complaints Summary
11 total complaints in the last 3 years.
2 complaints closed in the last 12 months.