28 Customer Reviews
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Review from Ron R
1 star08/28/2024
If they have the part in stock and it fits, you are in luck. If they do not have the part in stock, you will likely wait months. I have personally cancelled multiple orders and bought the needed part from another company. If you have a problem and/or need assistance, good luck getting ahold of customer service. I am on hold now for a part that is broken. When I called, the system said my wait time was 1 minute, 38 seconds. I have been on hold for 1 hour and 42 minutes thus far. . .
Original Parts Group Inc Response
08/29/2024
We are glad you were able to locate the parts you needed for your restoration and apologize for any inconvenience due to current supply chain issues. Best regards and thank you for your business .Review from Richard H
1 star07/09/2024
This business will sell you parts that their vendor has to get from another vendor. You will be waiting months for parts and they wont tell you that when you order. Terrible overpriced middle man business.Original Parts Group Inc Response
07/10/2024
We apologize for the inconvenience as was discussed yesterday. We hope you can locate the parts you need to complete your project in a timely manner. The outstanding back orders have been canceled at your request , no refund due as those items were not prepaid.Review from Alton S
1 star04/14/2024
Ordered fenders for my 67 chevelle they arrived damaged, **** refuses to refund. Ive already filed a claim against this BS company.Original Parts Group Inc Response
04/15/2024
neither this name ***************** , nor this e-mail ************************ are found in our system. we would need a customer number, invoice number or account phone number for further research.Review from David F
1 star03/04/2024
No customer serviceand everything b.o.scam don't do business with company.Was told 7 minutes till customer service would answer but 30 minutes later no answer.emailed 4 times no answer.left 2 messages for callback no callback.its a scam and everything is backordered with no communicationOriginal Parts Group Inc Response
03/05/2024
back orders happen due to supply chain issues. call back requests are handled in the order received, the caller must be available to take the call as there is only 1 call made per request. your e-mail was received and the order canceled on 03/04/24 per your info@opgi request.Review from Janet F
1 star03/02/2024
Just wanted to warn others before ordering from OPGI. I made an order in April 2023 for an assembly manual.... a simple book!! It is now March 2024 and still no book. Their response is their vendor can't get it. I can find NUMEROUS copies of the SAME EXACT book on **** for LESS money!!! Their response to that was you can cancel your order and buy those. So finally... after 11 months, that's exactly what I did. Very poor customer service, extremely HIGH shipping costs only to have to wait for many, many months to get items (over 7 months for previous orders).Original Parts Group Inc Response
03/04/2024
We apologize that we were not able to fill this order in a timely manner. OPGI does not source product through e-bay vendors, now do we pre-bill for out of stock items. We have open orders for this manual going back to October 2023 and the vendor has not provided an expected ship date for us.Review from tyrone r
1 star01/15/2024
i order 1965-1966 cadillac fleetwwod courtesy lights covers they were dam near small as a quater so i sent them back i waited 2 weeks for a refund that s*** never happen so i call he said they issue store credit instead of putting it back on my card so here we go they sent to the credit department so i talk to him today oooo looks like they just recieve it as you no they never gets to the dam phone when you call so he picks up we go through the s*** again i spent 75 dollars but they wants to send me 30 dollars backOriginal Parts Group Inc Response
01/16/2024
the customer placed the ********************** order on our website www.opgi.com. the application is correct for these lenses for the application listed, our web page has an accurate photo of the part which measures 2 inches in diameter. we refunded the customer for the cost of the **********************, less a 20% restock fee, and the customer used our return shipping label TrackingNumber: ************ for the return. his order total was $61.29 and his refund total was $34.55 . we do not feel any additional compensation is due in this case.Review from Robert M
1 star10/30/2023
You really dont want to know what I think. I ordered a set of hood hinges yall drop shipped them from ***** motor sports. The gas struts failed. After about 4 attempts of being put off by your customer service and supervisors. I contacted ***** motor sports and had to buy them. I not buy anything else from you. Your customer service needs some new training.Original Parts Group Inc Response
10/31/2023
we are looking into this, our latest information is that the vendor was going to replace the original struts , however , the customer wanted an upgraded version which we did not have available when the problem arose.Review from John B
1 star10/04/2023
I have a **** Monte ***** super sport I ordered a headliner kit. I went over it three times before ordering it after I ordered it. I got my receipt through an email. It stated that I ordered buckskin interior headliner T tops for an Oldsmobile. I have an 84 Monte ***** super sport no T tops with blue interior. I called them. They told me they dont carry that so now after spending that much money I have to wait for my package to be delivered only to return it and wait another two weeks to get a refund, so I can go find another place to order the correct headliner. If Im looking up parts for an 84 Monte ***** super sport, why would I wind up with Oldsmobile parts that have nothing to do with what Im looking for not for the fact that I triple checked before I pushed sendOriginal Parts Group Inc Response
10/05/2023
We apologize for this inconvenience . We shall contact you for further accommodations to expedite your refund.Review from Daniel D
3 stars08/21/2023
Parts are great however shipping is way way too expensive. They wanted to charge me $23+ for a 4x6in package weighing approx 12 oz.Original Parts Group Inc Response
08/22/2023
we appreciate your business and strive to provide a satisfactory experience for all of our customers. I see that ***** home delivery was selected for this order, did you also see what it would have cost to ship **** if your residence receives mail?Review from A V
1 star08/16/2023
I ordered door glass for my **** chevelle in July based on their website clearly saying it was in stock and ready for immediate shipping( drop shipping from supplier) Six weeks later and numerous calls to OPGI , with all sales people doing their best and and telling me that drop shipped orders can take up to ********************************************************************************************************************************* stock since day one. It was ready for shipping for weeks but clearly stated OPGIs account was in arrears and they were holding all shipments until they are paid! This is my 76 th order from OPGI. I do NOT wish to cancel and start all over again Please just deliver this as as soon as possible and fix whatever is wrong in own operations. Car enthusiasts need to trust what you have on your website. I do not make a habit of writing these reviews but after numerous calls and blind ended calls , it is in the interest of classic car enthusiasts to know this information . You may make your own judgements.Original Parts Group Inc Response
08/17/2023
we apologize for the delay in filling your order and appreciate your continued patronage. **** is working with this vendor to resolve this issue as soon as possible.
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