ComplaintsforSonoma Sidecar Tours
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Complaint Details
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Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a tour with this company at their Napa locations. Shortly after I received a message from the manager saying the system was behind and they were overbooked and could not conduct the tour. He said I would be contacted next day by ***** from his office. ***** never called but I called their number and she picked up. She said they were booked out for the weekend and asked me if I wanted a refund. The amount was 446$. I said yes. After that I have not received the refund and I have not heard from them either. This company is a scam. Based on ****** reviews this has happened to several peopleInitial Complaint
09/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Groupon on August 27, 2023, for a 45-minute Scenic Tour For Two with Sonoma Sidecar Tours **** When I attempted to book I received a message saying the Redemption Code was invalid. I have tried contacting them by phone and email. The phone rings and rings and then I get hung up on. The email does not go through because it needs a CAPTCHA which is not linked. I have been trying to resolve this with GROUPON but it is going to take 2-7 business days to get a response.All I want is to book this as it was a gift for my friend's birthday. He wants to book September 17, 2023, at 130 PM, his days off are limited as he is working in the wine industry and here 57from *********. His name is: ******************************* His phone contact is: ************ and his email is: ***************************** It would be great if someone would respond. I did leave a voicemail the first time. I am beginning to think this vendor is not in business. Redemption Code: K7J57H654QWS I paid with my **** card ending in **** and the Item number per GRUPON is #*********** my bank shows it as paid.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.