Business ProfileforSonoma Sidecar Tours

Well, Id love to comment about how awesome our ride was that wouldve been my wifes Mothers Day gift. Only, at 830 the night before Mothers Day when we were scheduled to take the 4 of us on a scenic tour as her gift..I get a text message saying just heard we dont have a driver, is there another day you can go?We are traveling through town and this was her big gift and the whole day was planned out. So I asked if an earlier time would work, or any other times that day? I asked for a refund, I asked a lot of normal questions..and they ghosted me, they never even replied back trying to make it right.Just, hey we messed up and let you book an open slot that wasnt really open so we arent going to do your tour, peace out. Thats it?! No sorry, no how can we make it right? No nothing?!They apparently do NOT care about their customers and this is such childish behavior for a business.I would NOT recommend spending your money here, if you get to go on your ride you may have a different experience but this day they left me high and dry with zero communication after they stiffed us on Mothers Day to now have to start all over and find something to do last minute.This is no way to run a service based business, and I would go check out any of the other tours and companies that practice simple customer service as a quality they own.*** asked multiple times via text and tried to call and while I know theyre receiving my texts they are ignoring the situation at this point. They dont deserve your money. Terrible experience!!!*****UPDATE: I had to process a chargeback to try and get my refund from the services they NEVER performed or intended to perform per their manager phone call - and now just because their fine print says NO REFUNDS - the bank was forced to let them keep the money. I will be posting this review on all of their locations to help keep others from being burned and losing over $500 from this shady business.