Business ProfileforLong Distance Movers

This was a TERRIBLE experience! I had the initial intake call and everything seemed great. Was told I could add items as I packed to the moving list through text or email. Sent several additional large items via text. As moving day arrives, no updates had been made to my initial pack list. I was then pulled aside by one of the onsite movers and was told for a very specific amount of cash tip, they could help me out with some of the additional items. I politely declined because I couldnt afford what they were asking for in cash. They then proceeded to nickel and dime me for even the tiniest of boxes leading to an almost extra $1000 being charged to my credit card on moving day (when it hit my credit card I realized I should have gone door to door begging for cash to just pay the bribe). The only options I had were to pay the money or have my stuff taken off the truck. I was moving states and leaving in two days to start the road trip meaning I just had to take the hit. After I declined the bribe, they proceeded to make fun of what I was moving in a language they didnt know I spoke. All in all, it was a terrible day. I was then referred to customer service after the initial bad move and was told I would probably receive a small refund. I spoke with the person from customer service and they didnt even know who my onsite movers were or how to find them - meaning there will be no repercussions whatsoever. No mention of a refund and no follow-up. Now that my stuff has arrived and I have been unpacking, I have several broken items. As I couldnt afford the premium insurance plan, I wont even really receive any money for the broken items. Also, after such a useless experience with customer service, I know its not worth my time and effort to reach out for further assistance. Im just writing this to hopefully help steer some people away from this horrendous company.