At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 4911 Buckley Cove Way, Stockton, CA 95219-2025
- BBB File Opened:
- 5/10/2007
- Years in Business:
- 21
- Business Started:
- 5/28/2003
- Business Started Locally:
- 5/28/2003
- Business Incorporated:
- 8/25/2005
- Accredited Since:
- 10/15/2020
- Type of Entity:
- Corporation
- Number of Employees:
- 8
- Alternate Business Name
- Pacific Boat Detailing
- Business Management
- Mr. Ramon Mata, Owner
- Contact Information
Principal
- Mr. Ramon Mata, Owner
Customer Contact
- Mr. Ramon Mata, Owner
- Additional Contact Information
Fax Numbers
- (209) 334-2148Primary Fax
Website Addresses
- (209) 334-2148
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Chris C
1 star04/26/2024
Pacific Boat Detailing, Inc. Response
04/29/2024
The problem that we found when your boat was here first was a bad prop hub and was replaced with your approval & the bad parts were given back to you. We found no problems with your gimbal bearing at that time. A dishonest shop would have charged the customer to replace the gimbal bearing.
You called us on 12/18/23 and asked us for an estimate to replace the gimbal bearing and bellows. ****** text you a ball parkestimate which was clearly stated in the text ball park. You called back 4 months later & asked for an official estimate. The official estimate was an 1 hr more labor ($240.00) due to us recommending that we put the boat in the water and test after the repairs are done which was not included in the ball park estimate. Also there was an increase in parts prices of $35.49 . This made the official estimate $280.00 higher than the ballpark estimate sent in December 2023. This was only an estimate & the customer always has the right to decline the estimate.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.