Business ProfileforSim Sanitation Inc

ATTENTION ALL : I rarely leave bad reviews but this was the worse experience we've ever had. So, in my area this is the closest company to clean out septic tanks. We bought our house March 2020. Prior to us moving her we lived in Juniper Hills in septic system 6+ years so we know how this works to make our lives easier we made habits since 2015 to not throw toilet paper in our toilet nor any sort of food in our sink because it will eventually give us septic problems. We use all biodegradable cleaning and laundry product to take care of our septic. This company came in to pump our tank Oct. 5, 2021 due to back up for the first time of owning this home. When the guys were done, they called me over I noticed the cap to one of our lines was broken. I didn't say anything to the guys to see if they would have the decency to let me know they broke it. But no they just left. My husband got upset but I told him to not make a big deal over a $3 cap so we replaced ourself. Now fast forward to now on Nov. 25, 2021. 1 month and 2 weeks later. We started having back up again. On thanksgiving day of all day. My husband went to go check the lines and exactly where the septic tank is my husband started sinking in the dirt like it was quick sand and fall. My husband started digging up the wet dirt which is 4 feet down to even get to the septic lid. We couldn't even get to the lid cause Water started coming out and bubbling. Since it was a long holiday weekend we couldn't reach the company but today Nov. 29, 2021 we reached out to them to explain what was going on. We spoke to SHAWNA Z******* who was extremely rude from the beginning. So this message is to her " IF YOUR NOT HAPPY SWEETHEART WERE YOU WORK FIND A JOB OR CAREER THATS MAKES YOU HAPPY" cause your costumer service is the worst I've ever dealt with. We were nice to her and she was being snapping for no reason that when we got stern with her. We were trying to explain so we can get a resolution. We tried speaking to someone else then her and she say no she is the "General Manager" I asked to speak with her boss she said no he is to busy. She stated if they came out again they were going to charge us again to just see what it was. I told her how were we going to be charged if the septic was emptied out not even two months ago and in 1 1/2 year of owning it we didn't have issues until we had out first back up and called them. And we they came we are having issues 1 1/2 month after makes no sense. She said they were a business and they don't go out for free. I told her my husband owns a welding business so we know how business works and if a client of my husband calls over a job he did recently he goes and checks it out cause his work is his pride. He wants all this customers to see his job was worth paying. I'm a office administrator to a law firm and I as well take pride of how I deal with my customers. Now this lady is doing such a bad job to show what the company represents. Rude, unreliable, untrustworthy, and unprofessional. I will be attaching pictures of proof. Good thing I work at a law firm I know documents and photos are important as evidence. I hope all well to this people specially Shawna Z******* and hope something in her life goes good to help her soul because she is so unhappy with herself or life in general it's visible to see. I would recommend everyone to look else were so you don't have to go through what we went through. Thank you