Business ProfileforDCH Kia of Temecula

Just got back from Temecula **** We were SO excited to custom order our first *** after WEEKS of intensive research.We worked with ******, and he had a great personality as a salesperson. Friendly. Polite. Helpful.We had him build our *** ********* with several options: wheel locks, mud guards, auto-dimming rear-view mirror & tow hitch.****** totaled everything but had to run the purchase by his manager. But wait! What happened to our purchase price? EVERY option was inflated - even locking lug nuts went up from $75 to $180!The additional charges for the options we selected and were quoted added an additional $1000 to our already configured sticker! We were not looking for any discounts or asking for any 'deals', and we were ready to buy based on ******' quote. Instead, this manager wanted to pad the sticker with another $1000 to line his own pockets! And again, this was AFTER our quote was completed by ****** pending manager approval. The manager performed a classic, illegal 'Bait and Switch'!I asked the manager about lug nuts as an example, a low labor item. He was charging an extra $105 to install at the dealership. The manager said he pays some crazy high labor rate to his service employees and said all the options we wanted had to be installed by his dealership or, to my disbelief, he said I could install them myself. What? He followed up that insane comment by also saying we did not have to buy the options at all.It became apparent this manager wanted to keep his service department busy by insisting the options we wanted from the factory HAD to be installed at his dealership. Or I could play mechanic and 'do it myself'. When we tried to ask for a full explanation, he simply said "Well, I don't have to sell you a car!".At that point, both the price and the personalities at Temecula *** were not a fit for us. We do not have to buy a car from him either! We walked out.------> Buyer beware of Temecula **** Bait, inflate & switch!