Business ProfileforWASH

On 9/29 I went to dry my clothes after washing them. After drying, I realized the dryer had not worked as the clothes were still wet. I was a little annoyed that the dryer had not been locked out, disconnected, labeled or otherwise as I had learned after putting in a work order that there already existed a work order for this. It was ultimately too late to dry my clothes in a different dryer, so I put in a refund request. The first issue was that there was no transaction history listed on my account-ever, so I had to put in a ticket referencing a dry cycle that I wasn't sure the support person would be able to see. When I got the support ticket closed out, there was no information in it. I checked my account balance and instead of getting a refund, I had money taken out. I now have $-1. I'm afraid many don't have an alternative to use being at the mercy of the landlord's chosen payment processer, but I want to outline the issues for any future landlords considering this business:Failure to maintain equipment - they knew the equipment failed, but instead of remotely disabling it they let people continue to use it Failure to provide adequate support - as noted, instead of being refunded for a lack of service they had taken additional money out with no information in the ticket provided App nonfunctionally - I used WashConnect as long as the landlord made it the required processor, but yet I have no transaction history to refer to.