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            • Dogtra

              22912 Lockness Avenue Torrance, CA 90501

            Business ProfileDogtra

            Pet Store

            Contact Information

            22912 Lockness Avenue

            Torrance, CA 90501

            Get Directions
            Visit Website
            (888) 811-9111

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            22912 Lockness Avenue, Torrance, CA 90501
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Management
            • Customer Service
            Contact Information

            Principal

            • Customer Service

            Customer Contact

            • Customer Service
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/11/2023

            Complaint Type:
            Order Issues
            Status:
            Unresolved
            We have purchased and been using a Dogtra ****s for a little over a year (by calendar, but in reality we've probably only had a working collar for 6 months.4 times now our collar stopped working, we've sent it for "service" every time and they send it back saying "we can't replicate the issue" and send it back to us just for it to not be working.Not sure what's going on with Dogtra but they are a massive pain to get a working device.
            Read More
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Spencer S

            04/22/2024

            Dogtra will NOT warranty their products. I have a 1900S that has intermittent issues. I sent the unit in for repair at my cost and their techs could not duplicate the issue. I sent them a video and pictures of the issues I was having and Dogtra customer support has quit responding to all of my emails.

            Dogtra Response

            04/23/2024

            Hello *******,I was surprised to see this review, as the last time I corresponded with you I informed you we would turn around *********** quickly, and we did. Our warranty is 1 year from purchase. Even though your 1900S had gone over the year, we paid to have it shipped back to us for inspection and repair. Our technicians were unable to replicate the issue, so as per your request we sent it back to you, again free of charge. When you received it, you spoke with one of our CSR's and told him about broken contact points. He shipped you contact points, free of charge, on 3-22-24. We have not heard from you since then, so I am unsure as to why you say we have stopped responding. If you would like to reach out to me personally, I would be more than happy to see what else I can do for you. Sincerely, ********************* ************
            Read 1 More Customer Review

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