Business ProfileforCitizen Watch Company of America, Inc.

I bought a Citizens divers watch at Reeds jewelers on September 21, 2023 for $476.00. The crown and stem on the watch broke and came out of the watch. The crown and stem of the watch are critical in changing the date and time. The watch does keep time when you move but if it should ever stop, you can't change the time or the date, making the watch useless. I sent the watch to Reeds, they were unable to repair the watch. I sent the watch to the Citizen watch repair center per the guidelines and form on their website. Citizen has a 5 year limited warranty on their watches. I received an email stating that I must pay $82.68 to repair the stem and crown. I spoke to customer ********************** (*******), who advised she could only deduct a small portion and still have me pay roughly $39.00. I advised I would be sending a letter to Mr. ***** CEO of Citizen and filing with the BBB for not honoring their 5 year limited warranty. It should be noted that I recorded the phone conversation with Citizen's customer ********************** (*******) as she advised I was being recorded as well. I did ask for an email confirmation of what we spoke of and she would have it sent to me within the hour. I have not received any email from Citizen's customer ********************** ********** I have heard that the warranty may not cover the stem and crown but this watch is less than a year old and the watch is useless without the stem and crown working properly. I am asking for the full amount of the repair of $82.68 to be waived.