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          Student Assist Plus has 1 locations, listed below.

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            Business ProfileStudent Assist Plus

            Credit and Debt Counseling

            Contact Information

            340 E. First Street

            #1145

            Tustin, CA 92781

            Visit Website
            (888) 456-4055

            Customer Reviews

            3.78/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This  business offers tax preparation, credit monitoring, identity theft monitoring, and student loan application assistance.

            Business Details

            Location of This Business
            340 E. First Street #1145, Tustin, CA 92781
            BBB File Opened:
            9/22/2014
            Years in Business:
            10
            Business Started:
            1/15/2014
            Business Incorporated:
            1/15/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Student Assist Plus LLC
            Business Management
            • Mr. William Carlson, Founder/Owner
            • Ms. Sarah Yoon, Operations Manager
            Contact Information

            Principal

            • Mr. William Carlson, Founder/Owner

            Customer Contact

            • Ms. Sarah Yoon, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (888) 964-6553
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/19/2022

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I made payments in about $4,000 to Student Assist Plus thinking it would go toward the balance of my student loans. However, after leaving the program I learned that no payments were made to the balance. I would like a refund due to this misdirection from the company. I thought I was making regular payments on my student loans while on the program.
            Read More

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Susan F

            04/22/2024

            I called to cancel services and "******" answered the phone. I asked to cancel and he asked me if I was sure, I said yes, he asked if I was aware that that decision wasn't in my best interest and proceeded to tell me how terrible MOHELA is. I once again asked how to cancel and he said he could do it for me but that he wanted to let me know what services I would be letting go of. I asked if there was another number I should call and he stated no. I hung up and called again only to get ****** to which I hung up again to avoid being lectured about cancelling. I called again and he answered AGAIN and I asked to talk to someone else and he interrupted me and told me I'd get my confirmation within 5 minutes. I'm an adult. If I wish to cancel I want to cancel. How is ****** taking my money and SAP taking my money any different. I then got a long email detailing everything that I'm at risk of not using their services. My goodness I have never had a more negative customer service experience. ****** is quite the customer service star. Yikes!

            Student Assist Plus Response

            04/24/2024

            Hello *****, We are sorry you had a negative experience when speaking to a customer service representative. We appreciate the feedback and will provide this for future trainings. We understand that you wished to cancel without additional discussion about the choice. Thank you for your time in providing a review as customer satisfaction is of the utmost importance to us. If you wish to speak to a manager about your experience, feel free to email ******************************* and a supervisor will reach out to you. Have a good day!
            Read 8 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

            More Info on Local BBB

            BBB Reports On

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