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Find a Location

Crafted Memory has 1 locations, listed below.

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    Business ProfileforCrafted Memory

    Security Cameras

    Current Alerts For This Business

    Alert:
    BBB opened an investigation into this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On April 11, 2023 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

    The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
    Advertising Review:
    On December 13, 2021, BBB Serving Los Angeles and Silicon Valley requested that the company substantiate, modify, or discontinue claims advertised on the company's website, https://craftedmemory.com. The company advertises "HOLIDAY SEASON SALE! - UP TO 50% OFF STOREWIDE!," "Sale ends in:" and timer that appears to restart once the time has run down and hits zero. The company also advertises the following warranties or guarantees:
    - "Satisfied or refunded
    100% risk free shopping with guaranteed customer satisfaction"
    - "We guarantee the upmost quality and satisfaction from all the products and services provided by our company."

    BBB challenged these claims based on the following BBB Codes of Advertising:
    9. Sales - https://www.bbb.org/code-of-advertising#Sales
    20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees

    As of January 13, 2022, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5215 S Boyle Ave Bldg 2, Vernon, CA 90058-3907
    BBB File Opened:
    12/13/2021

    Industry Tip

    BBB Tip: 4 tips on buying a home security system - and 4 red flags to avoid

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donna H

    1 star

    10/14/2024

    I purchased a camera from this company and they never sent it to me and I tried to get them to refund my money sent them all the documents proven. I paid for it the invoice number and they still refused to pay me back and money that I spent on Camera I never gotten They kept promising and never came through 2.5?years now

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

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