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            Business ProfileSalon Success Academy

            Beauty School

            Contact Information

            112 Plaza Dr #A20

            Plaza West Covina

            West Covina, CA 91790-2805

            Get Directions

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A

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            Business Details

            Location of This Business
            112 Plaza Dr #A20 Plaza West Covina, West Covina, CA 91790-2805
            BBB File Opened:
            5/17/2021
            Business Management
            • Kyle Rumbel, Vice President
            Contact Information

            Principal

            • Kyle Rumbel, Vice President

            Customer Contact

            • Kyle Rumbel, Vice President
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/12/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Dont go to this school my tuition was $20,000.On top of that I had to pay over $5,000 more just because of being late fees and they extended my graduation date nothing makes sense and when you ask them to explain how they dont even know how to explain it
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Unavailable U

            05/10/2023

            Im currently a student that goes to this school and I would like to say its the worst experience Ive ever had .The teacher will talk about you in a corner speak rudely to you most for them to be training us to become professional then dont seem to give the role.These directors and teacher will literally bully you .Its so sad and they even treat the customers just like the students horrible.Dont recommend this school whats so ever save your $20,000.Unless you want to be bully or harassed be my guest.

            Salon Success Academy Response

            05/10/2023

            Dear Student,I am sorry to hear that you are having a bad experience at our school. We take such matters seriously and we want to ensure that all students feel comfortable and safe while they are here.To address your concerns, I recommend that you use our Grievance Policy. This policy is in place to provide a formal process for addressing complaints and grievances that students may have. It ensures that your concerns will be heard, investigated, and resolved in a fair and timely manner.To initiate the grievance process, please locate the Grievance Policy found in your Student Handbook (which is also available on our website). This will provide you with the necessary information and support to move forward with your complaint.We value your feedback and want to make sure that you have a positive experience at our school. Please do not hesitate to reach out if you need any assistance or have any questions.

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