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            Business ProfileGOAT Payments

            Credit Card Merchant Services
            BBB accredited business

            Contact Information

            Westlake Village, CA 91361-5678

            Visit Website
            (855) 551-8558

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            Customer Reviews

            3.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/9/2021

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            GOAT Payments provides a variety of gateway and shopping cart options to customize the best solution for your particular business needs. They provide real-time major credit card and signature debit card processing from any device with an internet connection, giving you the flexibility and reliability needed to grow your business and remain competitive in your marketplace. From iPads to smart phones, virtual terminals to virtually any computer, GOAT Payments offers streamlined solutions for your business.

            Business Details

            Location of This Business
            Westlake Village, CA 91361-5678
            BBB File Opened:
            6/8/2018
            Years in Business:
            16
            Business Started:
            5/13/2008
            Business Started Locally:
            5/13/2008
            Business Incorporated:
            4/22/2019
            Accredited Since:
            9/9/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            35
            Business Management
            • Mr. Matt Cramer, Chief Development Officer
            • Mr. Marcus Maher, Director of Human Resources
            • Garret Jenkins, Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/28/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            My account was closed I had over 5k in a reserve account and i was told it would be held for 180 days for any charge back or fees that came out against the account. I have now fulfilled 300 plus days, I have requested my reserve from GOAT Payments and they continue to deny my request stating that I have ACH rejects on my account which there should not be any. I have fulfilled all obligations to the account. The account has a 0 balance and no money is owed to GOAT PAYMENTS and there are no more charge backs or fees coming in through the account because all clients are past their dispute time frame. I am asking GOAT PAYMENTS to release my reserve funds. I keep getting the run around and promised call back that I do not get. I submitted tickets, emails and calls yet a year later still have not resolved this. I deny anything less that what is owed to me as the claimed ACH reject were TO MY BANK account because they failed to update and pause the account while I was out of the country on business. Merchant even agreed to pause the account so i would not close it and every time I contact goat payments they blame the merchant. I NEED THIS RESOLVED.
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            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jordan S

            10/19/2023

            I can't stress enough how GOAT Payments came to the rescue for my high-risk industry business. I was really struggling to get a merchant account, and then I stumbled upon these folks. The application process was quick and easy, and their support team was super helpful. GOAT Payments has seriously turned things around for me. Their tailored payment solutions not only made it a breeze to accept payments but also saved me some serious cash with their competitive rates. Plus, their security measures eased my worries about fraud, which had been a constant headache. Their user-friendly tools and reporting features are a game-changer. Managing payments and tracking transactions is now a piece of cake. If you're in a high-risk industry like mine, GOAT Payments is your merchant account savior. I can't recommend them enough for making my business journey smoother and safer!
            Read 2 More Customer Reviews

            Local BBB

            BBB of the Tri-Counties

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            BBB Reports On

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