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          Find a Location

          Guitar Center, Inc. has 153 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGuitar Center, Inc.

            Music Instrument Store
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            PO Box 7470

            Westlake Vlg, CA 91359

            Visit Website
            Email this Business
            (855) 770-3373

            Business hours

            11:00 AM - 9:00 PM
            Business Hours
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            11:00 AM - 9:00 PM
            10:00 AM - 9:00 PM
            11:00 AM - 7:00 PM

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            Customer Reviews

            1.02/5

            Average of 54 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            255 complaints closed in last 3 years

            70 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/26/2013

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Guitar Center is home to a huge selection of popular guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, PA systems, DJ equipment, stage lighting, recording software, studio gear and more. Backed by over 240 stores across the country, GuitarCenter.com offers fast and easy ways to find all the gear you need in one place. While many popular instruments are available for same-day pickup at a store near you, they also offer free shipping on thousands of items to the Guitar Center location of your choice.

            Products & Services

            Electric Guitar, Acoustic Guitar, Effects Pedal, Piano, Drums, Guitar or Bass Strings, Stringed Instrument Case or Bag, Keyboard Case or Bag, Drum & Percussion Cases & Bags, Cables, Pro Tools, Recording Interface, Sticks, Brushes or Mallets, Drum Heads, Live Sound Gear, Pickup(s)

            Business Details

            This is a multi-location business.

            Find a Location

            Guitar Center, Inc. has 153 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              PO Box 7470, Westlake Vlg, CA 91359
              Email this Business
              BBB File Opened:
              11/27/2002
              Years in Business:
              65
              Business Started:
              1/1/1959
              Business Started Locally:
              1/1/1959
              Business Incorporated:
              10/17/1996
              Accredited Since:
              10/26/2013
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              11:00 AM - 9:00 PM
              T:
              11:00 AM - 9:00 PM
              W:
              11:00 AM - 9:00 PM
              Th:
              11:00 AM - 9:00 PM
              F:
              11:00 AM - 9:00 PM
              Sa:
              10:00 AM - 9:00 PM
              Su:
              11:00 AM - 7:00 PM
              Business Management
              • Mr. Brant Miller, Data Specialist
              • Mr. Durran Mix, Operations Supervisor
              Contact Information

              Principal

              • Mr. Durran Mix, Operations Supervisor

              Customer Contact

              • Mr. Durran Mix, Operations Supervisor
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              255 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/21/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              On october 7, 2024 I walked into guitar center williston with a guitar center credit card. my balance left was $131.23. I intended to purchase a midi keyboard for $89.99 plus tax. when I got to the register the card wouldn't go through ( problem with register). They took me to a register other than that one and ran it. BUT the account now showed I didn't have enough. I pulled up the app which showed pending for 95.23, and 36.00 remaining credit. they are asking for a purchase order, to resolve, but I never got one. I called Synchrony bank, and they said it has to be fixed on the store end. I was not allowed to take the keyboard, and the transaction has been pending for 2 weeks!! Please make them fix this!!
              Read More
              Read 254 More Complaints

              Customer Reviews

              54 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Andy M

              10/27/2024

              This business will not remove you from email mailing lists and will continue to send spam despite chats, unsubscribing via the email links or calling. They tell you they removed your info, but the messages will continue coming. I've contacted them nearly a dozen times, and they continue to spam my email box multiple times a day. I've never even signed up with them, as I don't even play any instruments. How this scummy spam company got my email I have no idea.
              Read 53 More Customer Reviews

              Local BBB

              BBB of the Tri-Counties

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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