We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          LBS Financial Credit Union has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLBS Financial Credit Union

            Credit Union
            BBB accredited business

            Contact Information

            5505 Garden Grove Blvd Ste 500

            Westminster, CA 92683-1894

            Visit Website
            Email this Business
            (562) 598-9007

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/23/1999

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers banking services.

            Products & Services

            Financial banking products, services, and loans

            Business Details

            Location of This Business
            5505 Garden Grove Blvd Ste 500, Westminster, CA 92683-1894
            Email this Business
            BBB File Opened:
            9/24/2013
            Years in Business:
            25
            Business Started:
            6/23/1999
            Business Incorporated:
            12/18/2000
            Accredited Since:
            6/23/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Long Beach School's Employees Federal Credit
            • Long Beach School Fed C/U
            • Long Beach Schools Federal Credit Union
            Business Management
            • Mr. Sean Hardeman, CEO
            Contact Information

            Principal

            • Mr. Sean Hardeman, CEO

            Customer Contact

            • Mr. Sean Hardeman, CEO
            Additional Contact Information

            Fax Numbers

            • (714) 934-3480
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have called at least 7 times to request my deceased spouse be removed from a car loan. I have complied with all their requests and mailed TWO copies of my husbands death certificate, a letter requesting the removal, DMV form Vehicle/vessel transfer and reassignment form , my updated ID as well. Every person I have spoken to has given and requested different documents/ forms and in many cases the wrong thing. However I have complied with ALL these requests, dating back to September 2023. Now they (their DMV rep in house) states the last documents I sent (in their provided envelope) was lost in the mail. It was mailed on 12-17-2023, at which time I handed it to the Post Mistress at the Verdugo City Branch of the ***** I called again today, they declined to connect me with the *** ************************* and refused to give me his e-mail address. I still have no resolution after 4 MONTHS!
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rp

            05/15/2023

            On April 14, 2023 I went in to get a cashiers check in the amount of $2300. I went to the Long Beach location at no time did anybody ever go over the check with me to check over the amount. Check was then placed into an envelope- I did sign for the check although I am a senior citizen and things slip by me at times and at this point this slipped by me and the check was made out for $28,000 the place that received the check ended up cashing it for the $28,000 POLICE REPORT HAS BEEN FILED-and now I am out my money and the credit union says theres nothing they can do to help me I feel so embarrassed and ashamed and I know Im not the Lone Ranger on this happening to but Ive always dealt with the ******** branch and theyve always been so graciously to go over everything with me when I get a cashiers check they always double check and ask questions that everythings OK. This branch in Long Beach has just been awful and I dont know why I kept going back to them besides, it is in walking distance of my home. But not at one time did anybody go over the check with me or make sure that I was OK and not being scammed what happened to watching out for our older folks?? So disappointing

            LBS Financial Credit Union Response

            05/22/2023

            We have been working with you by phone and email regarding this matter and have sent you a letter in reference to our discussions with you.  We care about all of our Members including you and want to support your effort in recovering funds from the repair shop if they overcharged you or if you overpaid.  Please reference the letter we sent for more information and contact details. 
            Read 1 More Customer Review

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.