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            Business ProfileElla Cartoons

            Handmade Art

            Additional business information

            Additional Info:
            The BBB opened an investigation on this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On April 13, 2022 the BBB contacted the company in regard to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

            The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
            See all additional business information

            Contact Information

            Woodland Hills, CA 91367-5014

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            49 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Woodland Hills, CA 91367-5014
            BBB File Opened:
            12/22/2021
            Alternate Business Name
            • Ella Custom Arts
            Business Management
            • Customer Service
            Contact Information

            Principal

            • Customer Service

            Customer Contact

            • Customer Service
            Read More Business Details and See Alerts

            Customer Complaints

            49 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2022

            Complaint Type:
            Billing Issues
            Status:
            BBB unable to locate business
            I placed an order with Ella custom cartoons in march thinking I'd get a cute picture for my boyfriends birthday. They charged my card right away but since then I haven't received an correspondence from them about my order or a refund. We are now coming up on 4 months and I still haven't received anything! This company is a complete scam
            Read 48 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Victor Anthony L

            05/17/2022

            We ordered in February and now it's May and we have not received our order. We had an approval of art in March but since then we have not heard back. We want our $180 back:(
            Read 2 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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            BBB Reports On

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