ComplaintsforInfomatics LLS aka PrivateReports

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I wanted to review a criminal/private report of one individual. Upon searching for this report, it was advertised as $1.00 to view. Apparently, in paying this dollar and viewing, I signed up for a FORTY dollar monthly subscription for a site I would only ever use one time. I would never agree to this if it was stated clearly like they have claimed it is. The trial period is only TWO days and I received a recurring charge today for $40. Upon emailing and asking for a refund/account closure I was told I would have to print and sign a refund request (I dont have a printer). Looks like I will not be offered a refund unless I go out of my way to find a printer. Total scam and customer service was rude in both email and phone. I am honestly very upset and disheartened. What shady practice.

  Business response

  09/04/2024

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 08/26/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 08/28/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  Our records also show that you logged into our site from your mobile device at IP address: 24.207.226.134 on 08/26/2024 and performed 2 searches. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.
  
  Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

  Customer response

  09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My income card was stolen from me back in January of 2024 and they made an account through y'all under my information using my card number to purchase y'alls reports. I called in for a refund earlier and they said they're only going to give me one payment refund not since January ************************************************************************************************************************************************ we can square away the situation.

  Business response

  06/10/2024

  Dear ********,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 01/13/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 01/15/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  After logging in to our site from your mobile device at IP address: 24.32.138.189, you performed 4 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration.
  
  Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 4/13/24, I was looking for a criminal report on a person and found this site, Privatereports.com. They advertise it's a free report but then in the end it ask for $1. I purchased this 1 report and that is all. 2 days later I found they charged my Venmo Card $39.82 so I called them on 4/15/24. Found out I was tricked into a subscription so I cancelled it and asked for a refund. I was told to send in a refund request from I received from privatereports.com/refund. On 4/16/24, it was mailed out to:Infomatics LLC Attention: PrivateReports Customer Support ****************************************** ********************************************************************************** To date I have not received my refund. This site is a SCAM.

  Business response

  05/08/2024

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 04/13/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 04/15/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  After logging in to our site from your computer at IP address: 66.24.16.105, you performed 1 search . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.
  
  Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.
  
  Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact your bank or call our customer support any day between 8am - 11pm EST.

  Customer response

  05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The company did refund me as requested. 

  Thank you for your assistance on this matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was trying to look up my brother who was potentially in jail. And it brought me to this website and I assumed it was free. Then asked me for one dollar and I declined. And went to a different website . Somehow, I was charged without using their services and called up to cancel. They said I signed up for a free trial for $1 and then charged me $40. This website is a scam and try using fine print to force people to pay a $40 one time fee. No idea how they got my credit card info

  Business response

  04/29/2024

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 04/16/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 04/18/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  After logging in to our site from your mobile device with IP address: 173.54.148.60, you performed 1 search . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.
  
  Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded immediately after you called us. You will no longer be charged. Please allow 3 - 5 business days for your bank to process your refund. Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact your bank or call our customer support any day between 8am - 11pm EST.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was going to use their service to find out about my neighbor who was in jail. It was $1.00 for the report. My bank flagged the payment as suspicious and payment did not go through and I never received the report. Today I check my account and there is a payment to them in the amount of *****. I call the company and am told I signed up for a subscription, which I did not. The customer service representative hung up on me the first time I called. The second time I was told I'd have to submit a refund request in writing. I want my ***** they stole out of my account.

  Business response

  04/16/2024

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 04/07/2024 under the email address ******************** You paid $1 to try our service for 2 days. You agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 04/09/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  Your $1 payment was initially declined because you entered an incorrect CVV number, but your bank recognized a valid payment on your membership due date of 04/09/2024. This explains your payment of $39.82 on your membership due date.
  
  You activated your membership and performed two searches from your phone at IP address 174.235.216.108. Hopefully, this jogs your memory. You should be able to confirm this through your phone history.
  
  You requested that your account be cancelled when you called us on 04/10/2024 and you were also referred for a courtesy refund. Your account has been fully refunded as you requested. You will no longer be charged.
  
  Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

  Customer response

  04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Point blank they trick me into getting their membership without showing me the cost but charged me a $1 not tell me how much it cost for a membership but I did want no membership didn't agree from membership they took money out of my account

  Business response

  03/14/2024

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 03/04/2024 under the email address *********************** from . You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 03/06/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  After logging in to our site from your mobile phone with IP address: 172.59.195.90, you performed four searches on 03/04/2024. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.
  
  Since your membership was NOT canceled by 03/06/2024, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 03/07/2024. You will no longer be charged. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/30/23 USED THE SERVICE AND PAID $1.00 WITH **** CREDIT CARD.UPON RECEIPT OF MY CREDIT CARD BILL I FOUND A CHARGE OF $39.82 DATED 1/01/24.CALLED THE COMPANY AND CANCELED TH MEMBERSHIP. ASKED FOR A REFUND AND WAS DIRECTED TO A SITE THAT INFORMED ME TO MAKE A COPY OF THE FORM FILL IT OUT AND MAIL TO THE PRINTED ADDRESS OR EMAIL TO WWW.PRIVATEREPORTS.COM/REFUND. UNABLE TO ACCESS THIS EMAIL ADDRESS.CAN YOU HELP IN THIS MATTER

  Business response

  01/19/2024

  Dear *****,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 12/30/2023. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 01/01/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Since your membership was NOT canceled by 01/01/2024, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 01/13/2024. You will no longer be charged.
  
  Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.
  
  For future reference, please note our email address is *********************************** www.privatereports.com/refund is not an email address.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was supposedly charged one dollar by this private reports company. I thought that it was only one dollar when I was trying out their service. Luckily I doubled checked by bank account, THEY CHARGED ME *****. I am very upset by this. I would have rather had not gone through with this service. They need to change their layout because many other people are being charged unnecessarily. I need my money back.

  Business response

  01/09/2024

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 12/23/2023. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 12/25/2023. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  Since your membership was NOT canceled by 12/25/2023, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 12/29/2023. You will no longer be charged. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unauthorized charges to my account. When I called they sent me a fraudulent email to receive the monies back.

  Business response

  01/04/2024

  *****************,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 12/06/2023. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 12/08/2023. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Since your membership was NOT canceled by 12/08/2023, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 12/22/2023. You will no longer be charged. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was charged ***** by privatereports.com and I have not nor plan to use this service in the future. When I was checking out their service it said I could pay one dollar for a trial. I did not know or it wasn't stated clearly that I would be charged in the future for anything. And while it may have said that it small print, my dollar amount didn't even go through at that time so why would I assume I now had a membership that would take money later on? The **** amount did not go through so I assumed it was over and nothing else would come of it. Then today I have ***** deducted from my account. When I called support I was told I had to print and send a form by mail. That seems very shady to me, bc not everyone has a printer and also why is it that I can contact the company by phone and email the company but I can't email a refund form? This does not seem legit and I feel as though they stole my money bc I have not even used their service 1 time. Thanks, **************

  Business response

  11/30/2023

  Dear ******,
  
  Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 10/23/2023. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 10/25/2023. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
  
  You used our service on 10/23/2023 to perform 3 searches and save 2 reports. Your membership was NOT canceled. You were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 11/24/2023. You will no longer be charged. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

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