Business ProfileforInfomatics LLS aka PrivateReports
At-a-glance
Related Categories
Business Details
- Location of This Business
- 21781 Ventura Blvd # 105A, Woodland Hills, CA 91364-1835
- BBB File Opened:
- 5/9/2022
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christopher S
1 star08/30/2024
Infomatics LLS aka PrivateReports Response
09/04/2024
Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 08/27/2024. You registered to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 08/29/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.
Our records also show that you logged into our site from your mobile device at IP address: ************* on 08/27/2024 and 08/30/2024. You performed 2 searches during that time. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.
Since your membership was NOT canceled, we attempted to charge a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your card was declined and your account was NOT charged. Your account was cancelled on 08/30/2024.
Hopefully this answers any questions you might have. If you still have questions, please call our customer support any day between 8am - 11pm EST.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.