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Find a Location

Infomatics LLS aka PrivateReports has 1 locations, listed below.

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    Business ProfileforInfomatics LLS aka PrivateReports

    Legal Information Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    21781 Ventura Blvd # 105A, Woodland Hills, CA 91364-1835
    BBB File Opened:
    5/9/2022

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christopher S

    1 star

    08/30/2024

    If only I could leave 0 stars! I opted for the $.50 a month plan. The next night this company attempted to charge my card for $40, TWICE! When my bank froze the charge and contacted me about fraudulent activity I told them that I absolutely did not authorize these charges, THEN they tried to charge me the $.50! Jokes on them, because the multiple attempts at charging me fifty cents were flagged by my bank as suspicious, and my bank stopped the charges. I immediately reached out to cancel my membership. This is a fraudulent company! My bank recognized EVERY SINGLE CHARGE as fraud, and there were 5 charges in a single day. They tried taking me for a ride. Now my card is frozen while I wait for a new one. DO. NOT **** THEM YOUR INFORMATION! They sell your data, and if you try to opt out of them selling your data, the link will tell you it was unsuccessful. *********************. Reporting to the ** as soon as I finish this!

    Infomatics LLS aka PrivateReports Response

    09/04/2024

    Dear ***********,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 08/27/2024. You registered to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 08/29/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Our records also show that you logged into our site from your mobile device at IP address: ************* on 08/27/2024 and 08/30/2024. You performed 2 searches during that time. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, we attempted to charge a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your card was declined and your account was NOT charged. Your account was cancelled on 08/30/2024.

    Hopefully this answers any questions you might have. If you still have questions, please call our customer support any day between 8am - 11pm EST.

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