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            Business ProfileGravity Defyer

            Retail Shoes
            BBB accredited business

            Contact Information

            21700 Oxnard St Ste 580

            Woodland Hills, CA 91367-3799

            Get Directions
            Visit Website
            (800) 429-0039

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

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            Customer Reviews

            1.62/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            56 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/28/1998

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Since its inception, G-DEFY has been at the forefront of comfort footwear technology. The creation of our company in 2008 marked the beginning of a new era in footwear, making the VersoShock sole technology available to a wider audience. Our commitment to enhancing comfort and support has driven over a decade of research, design, and technological advancements. Today, our diverse range of footwear is designed to cater to nearly every lifestyle and activity, embodying our dedication to improving quality of life through innovation.

            At G-DEFY, we believe in the power of movement free from the limitations of discomfort. Our shoes are a testament to the spirit of innovation and the enduring belief that everyone deserves to live actively and comfortably.

            Products & Services

            G-DEFY offers a wide range of footwear products and services designed to provide unparalleled comfort and support for almost every lifestyle and occasion. Here's a breakdown of what you can expect from our offerings:

            Footwear Products

            VersoShock Sole Technology Footwear: Our flagship line, featuring the patented VersoShock sole, is engineered to absorb shock and provide superior comfort. This technology is integrated into various styles including sneakers, dress shoes, and boots for both men and women.

            Activity-Specific Shoes: We offer shoes designed for specific activities such as walking, running, and hiking, ensuring that every step is supported and comfortable no matter the terrain or intensity of the activity.

            Work and Occupational Footwear: For professionals who spend long hours on their feet, our work and occupational footwear line includes slip-resistant, supportive, and comfortable options suitable for healthcare professionals, service industry workers, and anyone in need of reliable work shoes.

            Orthotic-Friendly Designs: Many of our shoes are designed with removable insoles to accommodate custom orthotics, providing a personalized comfort and support solution for those with specific foot health needs.

            Therapeutic Footwear: While not making medical claims, we do focus on comfort and support for individuals looking for shoes that can help alleviate discomfort from extended periods of standing or walking.

            Services


            Customer Support and Education: Our team is dedicated to providing exceptional customer support, including guidance on selecting the right footwear for your needs and information on how to best care for your G-DEFY shoes to extend their life.

            Online Shopping and Direct Delivery: Through our website, customers can explore our full range of products, make purchases, and have them delivered directly to their doorsteps, along with easy returns and exchanges to ensure satisfaction.

            G-DEFY is committed to innovating and expanding our product lines to meet the evolving needs of our customers. We strive to enhance the walking, working, and active lives of our community through our dedicated pursuit of excellence in footwear comfort and support.

            Business Details

            Location of This Business
            21700 Oxnard St Ste 580, Woodland Hills, CA 91367-3799
            Years in Business:
            25
            Business Started:
            12/28/1998
            Business Incorporated:
            8/12/2008
            Accredited Since:
            12/28/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Gravity Defyer Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Eric Ryang, CFO
            Contact Information

            Principal

            • Mr. Eric Ryang, CFO

            Customer Contact

            • Mr. Eric Ryang, CFO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            56 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/11/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I have bought several pairs of shoes from this company and was very pleased. I have always bought the same size and same pair this was my 3rd pair but, when I received them they were obviously defective too short and not the wide size I ordered. I immediately called customer service and was told to return the shoes and that I would have to pay the higher price as I got these on a great sale but, they were still $100.00 dollars. I tried calling several times and got the supervisor ***** who assured me she would make it right after the return and to call her a couple of days after the return which I did, I left 2 messages on her voicemail and left two other messages with her co-workers I would have liked to just exchange the shoes but, I cant get any help and its passed the 3-5 days for my refund and I havent received any refund or phone calls and I am just disgusted and disappointed. I would just like my refund.
            Read More
            Read 55 More Complaints

            Customer Reviews

            13 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Edward E

            05/15/2024

            I have been ordering shoes from Gravity Defyer for years and I have spent a lot of money on their shoes. I was always happy with my purchases until now. I called the company today and spoke to two different people and they are telling me I cannot return the ********************************* Boot that is defective in size. They created a case number which is my first return request ever. The two people I spoke to were not helpful at all. After reaching out to the BBB I see that this company has a lot of complaints. I was shocked at the customer service that I encountered on the phone today but combining it with all the BBB complaints others have experienced I'm now not shocked. They obviously don't care about loyal customers. That's not a good way to run an online business. I'm seeking a full refund for this purchase for the defective Waterproof boots that I have not worn.
            Read 12 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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