ComplaintsforFederal Tax Law Group

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/4/23 Federal tax law was supposed to be helping me resolve some tax ***** I initially gave them 600$ for a down payment to get my tax **** lowered so that I could pay it off,my payments were 666.00$ per month and I paid that for over a year, but they haven't done anything for me,they never contacted me unless it was about money, and then I received a letter in the mail from the *** and it prompted me to look into this further. Upon talking to the *** they told me that nothing was submitted to them on the behalf of Federal tax law and that my house was in the final stages of getting taken from me for these same taxes.When I called again No one answered and when they did they pushed me off to someone else.i don't want to lose my home and they have taken advantage of me, I've given them over ****** dollars.I have all payment recipe

  

  Business response

  10/04/2024

  Hello Darryl,
  Thank you for choosing our services to assist you with your tax resolution. We understand the importance of resolving your tax matters efficiently and effectively.
  Our records indicate that we have made several attempts to contact you regarding the documentation required to move forward with your case. Unfortunately, we have not received a response, which has impeded our ability to progress with your resolution. We kindly ask for your cooperation in providing the necessary information so that we can continue to work diligently on your behalf.
  Our team is ready to assist you in gathering the required documentation to finalize your resolution as quickly as possible. Please contact us at 800-881-7659 at your earliest convenience. We remain committed to helping you achieve the best possible outcome for your tax situation.
  We look forward to hearing from you soon.

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our business heard about *** Tax Law Group on a *************** station. We are having business tax issues and figured they would be able to help. They were paid $11K phone calls are never returned and emails go unanswered for days. Is this company legit...wondering if we are even talking to attorneys? We are trying to get an offer and compromise put together, I believe it was rejected...don't know why but I feel like every 6 months we resubmit paperwork. We want help from these people and IF they legitimately cannot help we would appreciate phone calls returned and partial monies refunded. Why advertise on a *************** station if you really don't want to help someone. I don't have monies or time to waste. Not interested in messing with the ***. HELP!

  

  Business response

  10/04/2024

  Hello *****,
  
  Thank you for speaking with our management team this week and we are thrilled we could address and correct your concerns.

  Customer response

  10/07/2024

   
  Complaint: 22367417
  
  I am rejecting this response because:  Until communication is continued and this IRS problem is resolved I would prefer that the case be open.
  
  Sincerely,
  
  ***** *****

  

  Business response

  10/14/2024

  We are thrilled to continue communication with you and finalize your case as quickly as possible. Thank you.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  October 2023 ****** paid $7000.00 The business has said they would help me to reduce or eliminate my tax debt. I have previously asked for a refund, to which I was ignored. The reason I am filling a complaint is because the business has not responded to my inquiries as to what, if any, plan of action they have for my case. No one will respond. ***** ******* (case manager)

  

  Business response

  10/07/2024

  Hello Jaime,
  Our management team has attempted to contact you and has not yet received a response. Please call us at 800-881-7659 and ask for our resolution specialist. Thank you.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They said they could get my *** tax debt removed given my information and circumstances, they then told me I needed to pay $650 for them to pull a report and max a full plan of how they were going to get my tax debt forgiven, they then got on a call with me the next day just to try to sell me on over 10k in services and did not provide me any plan or help. They pressured me into one of the agreeing to pay 3k over a payment plan and have not provided any help on anything and tell me the *** is holding up the process and the person that sold me won't get on a call with me after saying they would be there any time for me day or night. They just try to sell you as much as they can immediately knowing they won't deliver using personal sorties to hook you in and make you feel like they just want to help you. It is the best scam I have come accross.

  

  Business response

  10/04/2024

  Hello Brendan,
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns and clarify the situation.
  Our records indicate that you engaged our services for tax preparation due to multiple years of noncompliance with tax filings. We understand the complexity and stress associated with such situations, which is why our team has been diligently working to assist you. However, we must emphasize that despite our repeated requests, we have not received the necessary documentation from you to finalize your tax returns. This lack of response has significantly hindered our ability to progress with your case and provide the assistance you seek.
  We remain committed to helping you resolve your tax issues and would be glad to continue our services once we receive the required information. We kindly ask for your cooperation in providing the requested documents so that we can move forward with your case effectively. Our team is here to support you through this process, but we need your active participation to achieve the best possible outcome.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 31, 2023, I entered into an agreement with this company to file an amended return and tax penalty abatement petition with the ***. Within two months, i assembled and sent all the information they requested and they prepared an amended return that showed I owed MORE than the previously filed and accepted return. I had agreed to the amended return process because I was encouraged to claim business expenses for my start-up consulting business. However, the tax preparer would not complete the amendment to include those additional expenses as he did not believe they were warranted. Fine, that's what I thought, but the salesperson / compliance director insisted that I had overpaid and should file an amended return. In addition, I had to educate the tax preparer on how to handle a partial 60-day IRA *********** gave up on the amended return and I requested the firm to go forward with my penalty abatement petition and provided them with my statement of circumstances on May 1, 2024. After countless messages left with no response, I finally heard from my case manager on August 7, 2024 that my penalty abatement request had been approved (despite me never seeing or approving the request) for over $4,000. However, my tax outstanding was only reduced by about $1,700. I have tried weekly to make contact with my case manager to find out what was filed, and why the full amount had not yet been applied to my account. She said that we needed a conference call with the enrolled agent, but we have not been able to connect on that. I am so fed up with dealing with this company that doesn't delivery what they promise, takes the money and runs, and doesn't respond to phone calls seeking clarification or status. Almost every day since May 31, 2023, I have regretted signing that contract and wished I had worked with a local firm where I could go into the office and speak with my accountant and enrolled agent.

  

  Business response

  09/16/2024

  Hello *****,
  
  We are glad that you were able to connect with the team on your case last week and we were able to answer your questions and concerns. If you have any additional questions, never hesitate to reach out to us at ************. Thank you.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company told me they would help resolve a tax issue. They took $ ******* in divided payments and did nothing. They reached out to me initially . They sent dozens of questionnairesfor me to complete . One can not reach anyone in the company. They never send anything in the mail. They are frauds. I could have used this money to resolve my own issue . They are a despicable company that preys on peoples bad luck . They should be stopped from hurting more people. I take care of a very ill brother that has cancer and had a pulmonary embolus and then a stroke. In my professional life I have always tried to help patients. They should be stopped from practicing .

  

  Business response

  08/07/2024

  Hello *******,
  
  Thank you for sharing you concerns. On reviewing your case, we see that our team reached out for many months in order to obtain the one questionnaire and supporting documentation that the *** requires in order to finalize a resolution on your balance.
  
  Despite these attempts, our team still has been unable to connect with you. Additionally, a review of our call logs shows no inbound calls from the phone number we have on file for you for several months.
  
  Please call us at ************ as soon as possible, so we mutually have the correct contact information in order to finalize your case. Thank you!  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was lured into a predatory scam where I was asked to spend more and more money with no actual accounting work ever being performed. Federal Tax Law Group was running an advertisement on ******** in March of this year offering tax relief under the **** Fresh Start Initiative Forgiveness Program". I clicked on the ad, and input information regarding what I owed. The company contacted me via ******** Messenger and stated that they could reduce my tax obligation to $3,000 if I could pay it immediately. I was communicating with someone named *****, who told me that I was "a great candidate for the *** Fresh Strategy Session". He said he would be calling me via this number: **************. I rejoined the conversation in July, at which point I began speaking with an agent named ***** at the company. She asked a series of pointed questions about my finances, consulted with her team, and said that I was a good candidate for the program. At that point, she asked me to pay $650.00 to start the process of initiating my tax relief. Two weeks later, I received another call from the agent stating the company would need $7200 upfront to start the process of reducing my tax obligation. They were unable to provide any evidence of work they had done on my behalf, they misstated how much I owed for taxes (they were off by $4,000), and they had no information about specific relief programs that I qualified for. When I started questioning the agent about this process, I was immediately transferred back to the intake agent. This company is clearly not a reputable tax law organization and was simply trying to get as much money from me as possible without performing any services.

  

  Business response

  08/05/2024

  Hello *********,
  
  Thank you for expressing your concerns. The initial services completed for your case included the transcript and analysis fee, covering our conversations with the *** to assess your balance and current standing, as well as an internal review of your tax balance against your finances based on the information gathered during our initial conversations. We apologize if this process was unclear.
  
  Last week, we sent documentation to finalize your case, but we have not yet received a response.
  
  We will resend the document requiring your signature to proceed. If you have any questions, please call ************ and ask for our Resolution Specialist.
  
  Thank you.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted this company to assist with past tax filings and debt obligations and to help resolve these issues. I paid a deposit of $325 on a credit card then research this company which I shouldve done before hand to discover there were other complaints about how this company conducts their business. At that time, I decided to cancel the contract that was within the three day time limit and requested a refund or partial refund of that payment to this day. I have been unable to contact them and they have not returned any portion of my money or returned any of my calls and emails. Federal Tax Law Group appears to be a SCAM. If this was a reputable company, they would have made some attempt to contact me and or or return whatever portion of my initial payment was to me.

  

  Business response

  07/30/2024

  Working with the client to resolve issues, thank you 

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a deeply dissatisfied customer of **********************, requesting a full refund of $5,000 for inadequately delivered services.A recent Yahoo Finance article quoted Founder/CEO *********************, stating the company aims to "take the stress out of tax compliance" and "help clients obtain a resolution quickly." My experience was the opposite. I hired them to handle my Oregon State taxes, expecting prompt and accurate service.Instead, it took six months to receive a draft from them, which was incorrect and incomplete. The same article quotes him saying, "Our clients come to us at very difficult times in their lives, when it can feel like no one is in their corner."Regrettably, they made my situation extremely difficult. Despite knowing the ***************** of ******* was pressuring me and I needed urgent assistance, your team failed to prioritize my case as promised.Key points of my complaint:-Despite being promised priority treatment, I received no substantial help. My state forms were completed only after I requested a refund and contacted the Better Business Bureau.-The forms sent by *****, my assigned tax preparer, were incorrect. The math was wrong, the business ID number was incorrect, and crucial numbers were missing.-During the six months of delays, the ********** of ******* levied $8,425.71 from my account and fined me an additional $700, causing significant financial strain.-Your team ignored my emails, texts, and phone calls. I only spoke with ********, my case worker, who could never provide substantial updates or let me speak directly with *****. My voicemails to ***** and manager ****** were never returned.The continued lack of communication and repeated failures to deliver on promises have caused me undue stress and financial loss.Process my refund and consider reimbursing the fines levied by the ************ of ******* due to your teams inaction. I trusted this company to help me in a difficult time, and instead, I was left unsupported and neglected.

  

  Business response

  06/17/2024

  Hello *********,
  
  Our team worked directly with you over multiple days and weeks to complete the over thirty necessary returns for the state of ****** and the IRS.
  
  The tax preparer worked directly with you to review the necessary forms and information required, which were not received from you in a timely manner. Once received, however, all of the returns were sent to you within two weeksa highly expedited timeline concerning the amount of business information our team was reviewing and processing for the completion of those returns.
  The returns are accurate based on the information provided to our team by you. However, we are happy to review those returns with you, as the preparer on your case has done.
  
  If you have any additional questions on those returns, please call our team at ************. Thank you.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 23 2024, I entered into an agreement with Federal Tax Law. I signed Form 2884 ***** of ******** and Declaration of Representative. 05/01 I called and the receptionist took down my information and said, "I will give this message to your representative." No one called me and its been three business . I decided to call the *** and asked if there was a PAO on file for me SSN. *** replied, "No Sir." *** took a look at my file and asked if I would like to file an installment agreement. I did and entered into an installment agreement. I called and requested refund of $650.00. I would Like to warn All UNITED STATES VETERANS steer clear of this company.

  

  Business response

  06/05/2024

  Hello ********,
  
  Regarding the ***** of ********* our records show it was filed with the *** on 5/23/24 and processed onto your *** transcripts by 6/3/24. Please note there can often be a delay before the *** phone representatives have access to updated POA information.
  
  You mentioned calling our firm on 6/1, and our representative returned your call on the next business day, 6/3.
  
  While we're glad you were able to reach an agreement with the *** directly, we want to ensure it is the most favorable resolution for your situation. Please don't hesitate to contact our team at ************ to discuss further and confirm you received optimal terms. Thank you.

  Customer response

  06/05/2024

   
  Complaint: 21803543
  
  I am rejecting this response because: The law firm called and I was having my blood taken. I returned the call and left a voice message at this number. ************. 

  
  Sincerely,
  
  *****************************

  

  Business response

  06/05/2024

  Please call us at your earliest convenience at ************. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩