Business ProfileforCalifornia Casualty

California Casualty pulled out of my state, leaving me without any coverage as of 8/29. Yes, they did inform me in a timely fashion and I got coverage for my auto insurance. But, because of a $25 claim for aerial photography of possible roof damage, I can't get home insurance except through the Ohio Fair Plan, despite my having rescinded my claim and having sent a letter of claim withdrawal to the broker trying to find me insurance. One claim for $1200 dollars and a rescinded claim with a $25 dollar charge against my policy attached and I don't have access to commercial home insurance. We had signed on with them as members of the ******************************. Within the last two years, *** had dropped them as our discounted carrier and now I have personally experienced why. That, and their roof replacement policy of Actual Cash Value adopted in 2021 makes them a fly-by-night carrier at best. The fact that they have completely stopped all coverage in **** says even more about the integrity of their company, and the integrity of an industry that charges you premiums, and then punishes you for using the product you are paying for. No one in **** will ever have to worry about using them again, but if you live in a state where they are available, let the buyer beware. This isn't a case of getting what you pay for, but rather the opposite. You don't get any value for what you are paying for. Because if you do try to use their product, the outcome is negative in the long term.

California Casualty values our customers and takes any customer concern seriously. I spoke with the insured on 10/04/2024 and confirmed the expense payment reported to CLUE was revised as an indemnity payment to clear the record. We also addressed the proper handling of an additional claim and agreed to provide the insured with a letter of experience to assist him in obtaining coverage. California Casualty made a business decision to exit the property line of business in his state for economic and business reasons. The state's *********************** approved this decision, and a letter was mailed to the insured on 7/16/2024 advising that coverage would end on 9/29/2024. The insured is satisfied with the resolution of the complaint and has nothing further to bring forward.