Business ProfileforPioneer Sand Company

Pioneer (Pioneer Landscaping or Pioneer Sand Company on ***********************************) provided me with a receipt for the delivery confirmation of 15 tons of Canyon Swirl xeriscaping rocks on Thursday, October 17. The receipt showed a total of $1,105.07 and included a breakdown of the delivery fee, sales tax, fuel surcharge, and delivery fee tax, with the rocks priced at $56.95 per ton. However, the total charged was different--$1,114.26. My bank contacted me on Friday morning to verify the charge. When the driver came to deliver the rocks to my front yard, he gave me a sales receipt/delivery ticket listing yet another total--$1,113.97. He explained that the weight slightly exceeded 15 tons, with the final weight being ***** tons. I called Pioneer to clarify, and they confirmed that $1,113.97 was the correct charge due to the extra weight. I was told that the charge shown on my credit card account-***************** be corrected to $1,113.97, but this was not the case, as the amount of $1,114.26 was settled on Saturday, October 19.Another disappointment was that some clumps of rocks remained stuck at the top near the right corner of the truck bed, even after the driver tried to shake them off. I estimate the weight of those clumps to be around 20 lbs. Since I was charged extra for slightly exceeding the 15-ton ***** I wanted to get every bit of what I paid for. Initially, I thought the business was okay, but now I'm disappointed that they did not follow through with the correction.