Business ProfileforDay & Night Mechanical Solutions, Inc.

D&N tech was scheduled to flush a tankless water heater. He was two hours late (and was also two hours late on a previous occasion, when we cancelled). After the flush, there was very low water pressure to the kitchen sink, which is mere feet from the water heater. The tech claimed he "wasn't a faucet guy," took payment and left. We called the company to complain, and they simply told us to take the faucet apart and find the blockage. They wouldn't send anyone out. 90 minutes later, a neighbor called to tell us there was water spewing from the side of our house. My wife went down to the crawl space and turned off the valve. The tech had to turn off the water to the house to replace a valve, and when he turned it back on, he also turned on the water to the sprinkler system. The water came out of the brass bellhousing, travelled back through the hole in the foundation that the pipe come out of, and flooded the crawl space. We called the company to tell them, and they said that they would send someone out. We waited all afternoon and evening for someone to come; a tech called and said he wasn't coming because he couldn't find a pump. They sent someone (the same person who caused the problem) the next day, a Sunday, who said his boss told him that they could send someone out on Monday to address the issue. No one called or came on Monday. There has been no contact from the company since then, and I am now concerned that there may be mold or mildew issues in my crawl space due to their technician's mistake. Further, I am concerned that there may be water in my sprinkler system now.