ComplaintsforRichmond American Homes

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've recently purchased a home built by Richmond American Homes. This experience has been by far the worse. I have called them 4 months ago about structural work and have yet to receive a call. I also did not receive any contact information regarding HOA. It took me a while but I searched the web to try to find the information on my own. I called the company they said they no longer manage their HOA and didn't have their contact information. I call Richmond, very polite, got transferred 3 times. I spoke to a fourth woman, explained that all I was needing was either the number or a point in the direction where to get the information since I've surfed the web, spoke with 3 other reps which led me to her, her dry and rude non-chalant response was " just ask a neighbor" and hung up in my face. I haven't moved in the house yet and I don't feel comfortable knocking on a strangers door. The employees lack compassion and seem very incompetent. I wish I wouldn't have purchased a home through Richmond because this has been by far my worse experience has a first time homebuyer. I am unable to get inside the gate to my place of residence because my name isn't on some list to get in and no one seems interested in helping me with this matter along with still returning my calls and emails in regards of other matters. It's terrible how this company handles their homebuyers.

  

  Business response

  12/16/2021

  12/15/21
  
  ******/******* Better Business Bureau
  Attention:*************************************
  ******************************************
  
  RE:BBB Case # ********
  
  Dear ******************:
  
  Our Vice President of Operations, ******************* has directly reached out to our homeowner,****************, unfortunately they have not connected thus far, we have exchanged voicemails but have not been able to make contact. At this time, we are waiting for her to contact us back at her earliest convenience, so we can proceed on taking the required actions in order to address her requests. We are happy to provide the information we can for **************** and to ***** her warranty concerns in accordance with the *** policy that *** or *** not apply to her home, depending upon the closing date of the home.
  
  We apologize for any frustration our customer *** have experienced and we are working to resolve the concerns.
  
  Please let us know if you have any questions.
  
  Sincerely,
  
  *******************
  V.P.of Operations, ************
  Richmond American Homes

• Initial Complaint

  11/16/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I lost a full day of work going down there to design the house, sign the contract & put my ******* deposit (that was ran twice). -Friday the 29th They discussed MY information with my co worker that I referred without my permission. All this to be told my SIGNED contract will be voided and the base price increased by $10k While waiting to see if they would honor the signed contract or see what the verdict was, I was called at 5:30 at work to be told if I didnt sign the new contract within 30 minutes there would be another price increase. I definitely declined. It has been 2+ weeks since that; still havent got my ******* money back. I was told I would get my money back by Wednesday(the 10th) or Thursday(the 11th). I get people are busy; I tried reaching out to their office, Friday and Saturday. No one called me back, nor no one tried to help me. The regional manager ******** and the ** ******* have not gotten back to me. Here we are Tuesday week 2 and still no definite answer. All I want is my ******* money back.

  

  Business response

  11/23/2021

  11/23/21
  
  ******/******* Better Business Bureau
  Attention:*************************************
  ******************************************
  
  RE:BBB Case # ********
  
  Dear *****************:
  
  The Vice President of Sales, ************************* has reached out to ******************** personally to reassure her that her refund has been sent. We have asked ******************* to confirm with us once she has received it.
  
  We apologize for any frustration the consumer may have experienced and we are happy to follow up with any further questions if needed.
  
  Sincerely,
  
  *************************
  VP of Sales, Phoenix West Division
  Richmond American Homes
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩