We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Metro Taxi, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMetro Taxi, Inc.

            Taxi

            Contact Information

            2174 S Valentia St

            Denver, CO 80231

            Visit Website
            (303) 321-5400

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            We provide transportation services to the public, corporate businesses, hospitals, non-emergency transport, and hotels. 

            Business Details

            Location of This Business
            2174 S Valentia St, Denver, CO 80231
            BBB File Opened:
            5/29/1991
            Years in Business:
            20
            Business Started:
            8/11/2004
            Business Started Locally:
            8/11/2004
            Business Incorporated:
            8/11/2004
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Metro Transportation Planning and Solutions
            • Metropolitan Transportation Company
            Business Management
            • Mr. Sean Cifuentes, Operations Manager
            Contact Information

            Principal

            • Mr. Sean Cifuentes, Operations Manager

            Customer Contact

            • Mr. Sean Cifuentes, Operations Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On many occasions I have called foe a taxi having to wait over *********************************************************************************************** that area no driver has accepted your trip that should not be a choice and they should have to accept the trip not having people wait 15 + hours for a cab drivers on personal pho e calls during the trip making it dangerous for the passengers and other people driving drivers eating . Some drivers are brave and get very personal and disrespectful asking or talking about improper issues drugs *** marital status . I was in a cab when a driver got pulled over by a cop in lakewood he left the meter running the entire time and than proceeded to tell me that he had to use the bathroom really bad can he stop at a 711 to use the toilet even after I said no still leaving meter running I use this service regularly spending around $5000.00
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike M

            09/14/2023

            Im truly surprised this miserable company is still in business.I had a bad experience a few years ago as Metro Taxi ****** failed to arrive for my schedule trip which caused me to be almost two hours late, as I had to wait for a second driver. After this experience, they sent me a $50 coupon with no expiration date to use in the future. Yesterday I needed to travel across town and I scheduled a trip 24 hours in advance, specifying the unit number of the business to be picked up at in three different ways, including speaking to the driver, as he was arriving.As it turns out, the driver was 20 minutes late, went to the wrong unit number as he was paying more attention to his ****** app, then reading the signs on the doors, then they charged me $4.50 for a wait fee. That was the drivers wait, not mine, and I waited 20 minutes To add insult to injury they denied my $50 coupon. The coupon was the only reason I used them again. Now theres a bait and switch if Ive ever seen one. My suggestion is that you not use this useless company. I can see why they have a single star rating on BBB and are not a member. Id give them less if I could. Once again, they are a useless company. Im surprised theyre still in business after this many years. A $64 trip that **** quoted half the price. Never again!
            Read 1 More Customer Review

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.