Business ProfileforHigh Country Performance 4x4, Inc.

In August of 2021, I took my Jeep to them for new Suspension parts. Coils Springs, Shocks, and Bump Stops. When I went to pick up my Jeep, they were still waiting for shocks to come in. Not a problem, I'll wait for the right ones. I looked over the coil springs & bump stops and the first 2 things I found wrong.....Rear Track bar bolt on left side was hitting the coil spring, and the cutting of the rear frame for the bump stops looked like it had been done blindfolded. No clean cuts at all. I requested they change the bolt so the threads face backwards and that the cutting be smoothed out. I took it home and a few days later drove it off road. I noticed that the right rear track bar bracket was hitting the bump stop pad and causing excessive wear. I asked for a solution to this, but was disappointed that for a shop of this size and the amount of suspension work they do, that they could not offer a solution. I ended up taking it elsewhere, where they shortened the rear control arms by 1/2 inch, which allowed clearance. When the shocks came in, they did offer to waive the labor for install of them. In September of 2022, 13 months later, my front right bump stop came loose. I contacted the shop and asked if they could tighten this as I did not have the proper spanner wrench. ( I do now ) . I took it to them and waited while they worked on the bump stop. This time some thread lock was used. Should have been used in the first place. About a week later, I was in ************* and airing down when I noticed I was missing 2 lug nuts off my front right tire, which they had taken off to work on the bump stop. Fortunately I carry spares and I trailered down there. I partially blame myself for not checking the lug nuts, but this is just another rookie mistake by their mechanics, not torquing the lug nuts properly. I will never take my jeep back there, too many mistakes.