Customer ReviewsforEye Center of Northern Colorado PC

This review is only for the *********************** not the Dr's. (who are absolutely wonderful). If I could, I would give the ********************** a zero-star rating. I've never had such a bad experience with a business in ******************* as I have with them. To summarize, I ordered my lenses from a new prescription on July 10th and did not receive my glasses back until Sept 2nd. It was a nightmare, do not use them! Very unprofessional, blamed the Dr.'s for wrong prescriptions, which was a lie, didn't expedite when they said they would. Never answered phones or returned calls.

At cataract surgery pre-op visit I was urged to buy their eye care kit which had to be paid out-of-pocket at that moment. I was told the doctor could prescribe medication for after-surgery care; however, ******** or insurance would not cover it and it could cost $200-300. The alternative was to buy their kit for $79 but I had to pay for it right then, which I did. The last thing they did at that visit was to take a blood pressure reading which turned out to be higher than their threshold for surgery approval, so I was told I had to get a clearance from my primary care doctor. This was two months into the process: after an initial exam from the eye doctor, and reading documents about the surgery that I was given, and finally this pre-op visit which included going over medical info I had already given them. At no time did anyone inform me that having high blood pressure could be an issue. I have been on medication for hypertension all my adult life, and while it is generally under control, it can spike a higher reading under stress which this visit turned out to be the case (168/94). I find it curious that only after I paid for their kit did the blood pressure issue come up. When they contacted my primary care doctor, he wouldn't sign off on cataract surgery unless I came in for a visit even though I had just seen him four months earlier--nothing had changed in that time nor in the year or so I have been seeing him. I asked the eye center if I had his med clearance and my blood pressure reading on the day of surgery was still higher than their threshold (which is 165/90), would they go ahead with the surgery. I was told there was no guarantee. At that point I cancelled the surgery because the whole process felt too much like a scam, and though I said I would return their "kit" (unopened or used in any way), they would not refund my money. ******** was billed $150 for that pre-op visit in which no doctor or nurse was even involved. Bad business practice at the least.

Their receptionist Rebecca is perhaps the rudest person I've encountered in my life at a doctor's office. She refused to make an appointment even though I complained of eye pain while indicating to me that the appointment was made. When I showed up for the appointment she said that I never made it even though I had documented evidence. So much for quality service.

I called Eye Center in Fort Collins after my appointment. Transferred to Greeley. To give personal financial information. I need to know to whom I giving information to. Wrong location. Last week I paid $700. This week they sent bill for $530. Double Billing and Overpricing. Company bought other Eye locations. Now there is no competition. You have no choices or options now. Talk about Control and Manipulation. I need to go to Denver or Colorado Springs or try to find a place closer for Eye Exam and frames.