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            Business ProfileBailey's Moving & Storage

            Moving Companies
            BBB accredited business

            Contact Information

            1257 Winters Ave

            Grand Junction, CO 81501-3858

            Visit Website
            Email this Business
            (970) 423-3234

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            4/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/8/2014

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Moving and Storage

            Products & Services

            Same State Moving (Local)
            Long Distance Moving (Interstate)
            International Moving
            Storage
            Business Moving
            Relocation
            Custom Logistics Solutions

            Business Details

            Location of This Business
            1257 Winters Ave, Grand Junction, CO 81501-3858
            Email this Business
            BBB File Opened:
            3/13/1996
            Years in Business:
            30
            Business Started:
            3/6/1994
            Business Incorporated:
            11/25/2002
            Accredited Since:
            5/8/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 321642 for this business, issued by US Department of Transportation

            These agencies may include:

            US Department of Transportation

            1200 New Jersey Avenue SE

            Washington DC 20590

            (855) 368-4200

            Fax: (202) 2673505

            https://www.dot.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Bailey's Holding Company, Inc
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Ed Smith, General Manager
            • Mr. Jacob Beckstead, Chief Marketing Officer
            • Mr. Chase Dixon, General Manager
            Contact Information

            Principal

            • Mr. Ed Smith, General Manager

            Customer Contact

            • Mr. Ed Smith, General Manager
            • Mr. Chase Dixon, General Manager
            Additional Contact Information

            Fax Numbers

            • (970) 241-2397
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/02/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Our moving contract with Bailey's included insurance with $0 deductible (Registration Number ***********). We paid $15,635.63 on Sept 12 for the move, including insurance. The claimed amount of damage was $1954.76. Our first attempt to file a claim using Bailey's online system around Nov 1 went unanswered. After multiple requests for status resulting in "we did not see a claim", we requested and emailed the attached written claim on Nov 21 (copy attached). Again, this went unanswered until we requested and received acknowledgement on Nov 29. At that time, Bailey's claim adjuster requested photographic evidence of damage, which was provided to them on Nov 29 (email with link to photos is attached). We requested confirmation of receipt of the photos by email and again heard nothing. On Dec 11, a request for status was made by email. We received no response. On Dec 14, a phone message was left requesting a status update. We received no reply. On Dec 29, another request for status was emailed. We have no response to date and therefore are left to assume Bailey's has every intention of ignoring us and no intention to settle our claim. We find the lack of response by Bailey's adjuster to be unprofessional and frustrating after our prompt payment for both the move and the insurance coverage.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Katie H

            03/08/2022

            Moved from ************** ******** to *********, ******* had the company pick up my belongings Dec.12/13/21 did not bring boxes to pack up my belongings and we were selling our home for my husbands medical treatments. He is a disabled veteran and cant do it on his own. Had to give $600.00 or more of our house hold belongings to family and neighbors. Had belongings in storage from 12/13/21 to 02/22/22 was closing on my house in *******. Company delivered to my new home in ********* ******* and charged my husband $********* to receive our personal items scratched, dented, gouged, smashed and in pieces. I mean everything!!! Through our belongings in the front room, odd places and garage. Didn't even assemble anything busted furniture that we cant even use. No hardware to put the furniture back together ruined my brand new carpet and is was white and now its black. Left us all the boxes for my new trash company to pick up. Busted mirrors, dressers, beds stained and these were brand new. Ruined a dinning table busted the shelves off. I could go on!! Filed a claim talked to the office and they told me there was nothing they could do. I have never seen anything like this before. What a rip off!!! Not sure if your able to help but please don't let the next guy go through this. BREECH OF CONTRACT " WANT SOME TYPE OF REFUND" My family heritage items in pieces, which every one knows they are priceless.***** Fair and his crew did horrible on something that cost my arm and leg. &********* What a shame and what a sucker I was.

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

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            BBB reports on known marketplace practices.

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