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Find a Location

Massage Envy Spa Greeley has 1 locations, listed below.

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    Business ProfileforMassage Envy Spa Greeley

    Therapeutic Massage

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4206 Centerplace Dr Ste 706, Greeley, CO 80634-3752
    BBB File Opened:
    9/28/2015
    Years in Business:
    10
    Business Started:
    4/21/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Jennifer Clayton, Manager
    Contact Information

    Principal

    • Jennifer Clayton, Manager

    Customer Contact

    • Jennifer Clayton, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joey J

    1 star

    03/26/2023

    I will NEVER use a Massage Envy again! Hopefully they aren't all as bad as this location, but I bet they are. I bought into a membership, and my very first scheduled massage turned out to be a horrible experience. The massage was done by someone other than who I scheduled with, and noone bothered to tell me of the change until I got there. Another time I had a massage done and the masseuse used some aroma therapy lotion (even though I didn't ask for it), when I checked out they tried to charge me $30 extra for something I didn't want, didn't ask for etc. I ended up having to cancel my membership and has 3 massages left that I had paid for and didn't use, but they would not refund those. They said that I could transfer them to anyone and that I wouldn't have to pay a transfer fee because of all the trouble I had been through. I had called several times trying to find out what could be done about the remaining massages, refund/transfer etc. NO one would call me back! I left several messages and finally sent an email and then finally someone called me back. So because of all the BS they said that normally they give like 90 days to use the massages but that for me they would not expire them since I would not be able to use them in 90 days since I had just had surgery...nor would I be able to have anyone else use them in that time. I just called today to schedule a massage for my husband, and was told they are expired. Oh hell NO. They will fix this or I will go to the top and keep on going up from there! They better let me use these last 3 massages or they will be so sorry that they did this to me...promise you that!!!

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