Business ProfileforFree Earth Trading Company
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around delivery issues, refund issues, customer service issues and product issues. Regarding delivery issues, consumers allege that once orders are placed items are not delivered for upwards of 8 weeks or never delivered at all. Similarly, consumers claim that when refunds are promised or owed, they are never received. Additionally the company's refund policy is only offered within 14 days of purchase, meaning that customers are no longer eligible for refunds once the order has arrived. Consumers also allege the this business does not provide responses to customer service inquiries. Specifically, consumers claim that responses take several weeks or never come at all, particularly when requesting refunds. Lastly, consumers allege that the product they received, specifically the "Ultra-Cozy Knitted Blanket" is of lower quality or different material than advertised. Additional issues with the product include receiving the wrong color and/or size and damaged products.
BBB notified the business of this pattern on January 25, 2018 and has not yet received a response.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 12977 W. Oregon Drive, Lakewood, CO 80228
- BBB File Opened:
- 12/1/2017
- Years in Business:
- 6
- Business Started:
- 12/1/2017
- Related Businesses
- Business Management
- Mr. Owner Manager, Owner
- Contact Information
Principal
- Mr. Owner Manager, Owner
Customer Contact
- Mr. Owner Manager, Owner
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.