ComplaintsforFlower Subaru

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 Jeep Cherokee trail hawk from flower motors the end of January 2023. They promised me a new windshield with a couple weeks and heard nothing from them for a month. Also the car has a check engine light on since arriving home with it and have not been able to get in touch or an answer about what a solution would be for that. There is no way that the dealer could not have know about the light prior to selling. No attempt has been made to contact me back about either the windshield or the check engine light

  Business response

  03/01/2023

  The salesperson that was the original salesperson on the deal was fired from Flower Subaru at the end of January and no one in our sales department was made aware of the situation with the vehicle until yesterday.  I just spoke with my sales manager about this situation, and he stated that the first he had heard of it was yesterday when the customer's mother had called our service department and the service writer came to our sales manager to make him aware of the situation.  He told her to get the jeep in and get it fixed right away as soon as he was made aware of what was going on.  To my knowledge this information has been relayed to Mr. ***** or his mother to relay to him.  We agree 100% that this was our fault and the ball got dropped between an employee leaving and management not picking up the duties that were supposed to be attended to.  Our sincerest apologies to Mr. ***** and we will do our best to help him get his vehicle running smoothly again.

  ***** ******

  Owner

  Flower Subaru

• Initial Complaint

  12/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We received delivery of a Flower Subaru Outback on Nov 18. We structured our deal to trade in our existing vehicle. They were to pay off our existing loan and cut us a check for $17K+. Upon arrival, the salesman told us that the finance manager was at lunch and we’d receive our check shortly. Then once our paperwork was complete, and no check, we left and told them to simply mail the check. Then Flower’s unscrupulous activities became apparent. We sent a text message to the salesman after leaving the dealership on Nov. 18th stating: “We will be in town for another hour if check is ready. Otherwise send to Ouray”. The salesman then replied changing the story to: ‘We will wait until the title gets in.’ A complete contradiction to their earlier promises. On December 1, we received notice from Chase Bank that our account was in default. Flower did not pay off the loan. Chase threatened to ruin our credit score. I reached out to Flower on December 1 asking why they had not paid off the loan, and had not sent us our check. They flippantly said it was in the mail. When pressed why they didn’t send the checks by ACH like every modern company does, they simply said it was their process. I asked for a manager to call me and was told their names were Jesus and Reggie. Of course, they never called. To add insult to injury, for the past month they have displayed my old car prominently at the front of their dealership. Apparently, they can actively sell my car, all while not paying off my loan or paying me the $ they owe. Now it is 30 days after the sale. Chase still does not show the account closed. I do not have our check from Flower. To call this company unscrupulous is an understatement. It is easy to write this off as the price of doing business with a small local business that does not have modern procedures. But I believe it is a deeper issue of poor cash flow and poor management that they purposely delay payment to all their obligations.

  Business response

  12/24/2021

  The check has been sent to the customer and vehicle paid off.  We typically do not send the check until we get a clear title.  If there is an issue on the title and the customer cashes the check we have no recourse.  We still do not have the title but were assured by the bank it was in the mail.  Sorry for the misunderstanding.

  Customer response

  12/28/2021

  Complaint: ********
  
  I am rejecting this response because:

   

  Flower Subaru sent an unsigned check opportunistically further delaying this transaction

   

  
  Regards,
  
  ***** ******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  12/29/2021

  Mr. ****** is Correct.  The used car manager Jesus H******** had a check issued for Mr. ****** but forgot to have one of the owners sign it before he mailed it.  A new check has been issued and was signed by Fritz Flower and put in the mail today to Mr. ******.  

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