Business ProfileforO'Meara Ford

We took our vehicle in for a repair. Because the vehicle has special equipment in it that cannot be outside in temperatures below freezing, we brought it in to be diagnosed, took it back to our shop and waited for the parts to arrive. They called us when the parts were in and the timeframe for the repairs were told they would be done same day (so we could pick it up and not have it there in the cold conditions). As the day of service went on, the technician said they were not able to complete the service the same day and would have to keep it overnight. We then stressed to them about the importance of the vehicle being stored inside. We have voicemails and messages of this as well. The technician understood and so we left it. Well that didn't happen and the unit froze causing several thousands in damages. This is the 2nd time this dealership has done this now(which is why we waited for the parts to arrive for the repairs and why we stressed the importance of it being stored inside). They had to pay for it to be repaired the last time but are refusing to take any responsibility for this occurrence. When I initially brought it to their attention. They said the technician wasn't with them anymore and the calls are recorded so they would have to review the calls, never heard back. We have been trying to resolve this since it happened in 2023 but they are refusing to take accountability even with all the documentation showing it's negligence on their part. The vehicle has been out of service since this because the parts needed were on backorder for 9-12months so we have had loss of use on this vehicle as well.