Business ProfileforH.H. Brown Shoe Co., Inc.

I purchased a pair of work boots for my job on their website. I am working to purchase Made in ******* items where I can. I had set the filters to show just the boots that are Made in America, and the boots shown were what I purchased. I also purchased some boot polish to make sure and take care of these boots. When I received the boots, they said Made in China. I called the company and explained how I had used their filters to find a Made in America pair of boots. They explained to me that these boots were not made in America and how to differentiate them. I returned the boots and the boot polish and I was not given my full refund because of their s**** up. They shorted my refund by $11 and have not replied to my emails asking why they have not provided me with a full refund, which does not explain how they came to that price as shipping was free to me. If a return is made you would be charged $6.99. So I guess there is a random number generated by this company when you return products. It was their website filters were the mistakes occurred (wrong heel height, Made in America, etc...). I ended up spending twice the amount ($420) on a pair of boots that were Made in America. If you are going to charge shipping to return product(s), then be consistent.