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          XL Center of Hartford has 1 locations, listed below.

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            Business ProfileXL Center of Hartford

            Convention Facilities

            Contact Information

            1 Civic Center Plz

            Hartford, CT 06103-1504

            Visit Website
            (860) 249-6333

            Customer Reviews

            3.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1 Civic Center Plz, Hartford, CT 06103-1504
            BBB File Opened:
            10/2/2001
            Years in Business:
            49
            Business Started:
            1/9/1975
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/25/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I recently attended a concert at the XL center. I bought tickets 6 months ago. When I arrived at the concert my view was blocked by a wall. My view for the concert was extremely limited. The big screen was not viewable at all, and the stage was slightly obstructed as well. I spoke to someone at the box office to try to get new seats but they were not able to accommodate us. The next business day after the concert, I contacted ticketmaster for a refund and they said that I have to contact the XL center. I then called the XL center and spoke to the manager. She was very rude and degrading and did not take the time to help us resolve this issue. She stated “The concert is over so there is nothing we can do now.” and repeatedly stated rude comments. The seats we obstructed and if I knew the view looked like this, I would not have bought those tickets.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gail S

            01/11/2024

            After attending the ********** ***** game yesterday on 1/10/24, I became very dizzy faint and out of breath walking up the steps after the game causing me to sit on the floor in the hallway. I was taken care of immediately by two lovely capable women. Natasha O**** who works in Security and Heather V****** L**** an EMT assisted me with water, took my Pulse and Blood Pressure which was extremely low. They waited with me until I was feeling better while my husband was getting the car and wheeled me to the car. I am very thankful for their assistance and concern. By the time I got to the car I was feeling fine and am fine this morning. I thank them both for their concern and care. **** ********
            Read 1 More Customer Review

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            BBB Serving Connecticut

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