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Find a Location

CareCentrix, Inc. has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CareCentrix, Inc.

      20 Church St Fl 12 Hartford, CT 06103-1246

    • CareCentrix, Inc.

      PO Box 660 East Granby, CT 06026-0660

    • CareCentrix, Inc.

      260 Mariner Blvd Spring Hill, FL 34609-5691

    • CareCentrix, Inc.

      323 Pitkin St Ste 1100 East Hartford, CT 06108-6221

    • CareCentrix

      PO Box 2011 Monroe, WI 53566

    Business ProfileforCareCentrix, Inc.

    Healthcare Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    In October of 2018, BBB opened an investigation into  CareCentrix, Inc.’s business practices, resulting from an inquiry by an investigative reporter. Multiple consumer reports and interviews indicated the business repeatedly sent multiple invoices for the same medical equipment each month. Consumers had been informed they were covered by insurance or would not be billed for the product. When consumers reached out to the business regarding the billing discrepancies, they were informed it would be corrected. However, they would often receive another bill a month later or would be notified the bill had been sent to a collection agency. Because consumers are not given the opportunity to choose the third party billing company used by the sellers of their equipment or supplies, BBB strongly encourages consumers to be conscious of the bills they receive, and to review them regularly for accuracy.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 54 Customer Reviews

    Customer Complaints

    66 complaints closed in last 3 years

    33 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    CareCentrix, Inc. provides comprehensive support and coordination of post-acute care, home health and home DME, home infusion, and home sleep services for patients on behalf of payers.

    Business Details

    This is a multi-location business.

    Find a Location

    CareCentrix, Inc. has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CareCentrix, Inc.

        20 Church St Fl 12 Hartford, CT 06103-1246

      • CareCentrix, Inc.

        PO Box 660 East Granby, CT 06026-0660

      • CareCentrix, Inc.

        260 Mariner Blvd Spring Hill, FL 34609-5691

      • CareCentrix, Inc.

        323 Pitkin St Ste 1100 East Hartford, CT 06108-6221

      • CareCentrix

        PO Box 2011 Monroe, WI 53566

      Headquarters
      20 Church St Fl 12, Hartford, CT 06103-1246
      BBB File Opened:
      1/30/2012
      Years in Business:
      26
      Business Started:
      1/1/1998
      Business Incorporated:
      10/2/1998
      Type of Entity:
      Corporation
      Business Management
      • Mr. John Driscoll, Chief Executive Officer
      • Mr. Tej Anand, Chief Technology Officer
      • Ms. Kirsten Anderson, MD, MPH, Chief Administrative Officer
      • Ms. Mary Daschner, Chief Operating Officer
      • Ms. Tom Gaffney, Chief Marketing Officer
      • Ms. Alison Gilligan, Vice President of Operations
      • Mr. Jon Hofer, Chief Information Officer
      • Mr. Steven Horowitz, Chief Financial Officer
      • Ms. Gisele Molloy, Chief Compliance Officer
      • Mr. Steve Wogen, Chief Development Officer
      • Ms. Julie DeFilippo, Director of Communications
      Contact Information

      Principal

      • Mr. John Driscoll, Chief Executive Officer

      Customer Contact

      • Ms. Alison Gilligan, Vice President of Operations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      66 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      54 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JR G

      1 star

      08/06/2024

      CareCentrix is overcharging for critical medical supplies. I am in the middle of an appeal with my Insurance Company after finding out that Carecentrix charges $580 a month for a monitoring product that costs $75 a month in my local pharmacy. Basically making money from the patient (when consider 20% copays) in a product that should be completely covered by insurance. (It would cost me more to receive the product via insurance than just paying out of pocket). When you try to get information from them it takes months and completely unresponsive to logic. If your insurance company uses them for billing - PLEASE RUN

      CareCentrix, Inc. Response

      08/08/2024

      Thank you for forwarding this concern to our attention. Please be assured that we take all issues very seriously.” “CareCentrix has reviewed the matter with the consumer and provided a detailed explanation as to the CareCentrix and/or health plan policies and guidelines that support its actions

      Local BBB

      BBB Serving Connecticut

      BBB Reports On

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