Business ProfileforGengras Volvo Cars East Hartford

July 14th 2022 I purchased a 2022 XC60 Volvo. In the first week I got Locked out of the car in a parking lot . Have had multiple issues and problems. alot of stress and conveniences. Being on the road alot was a big concern and scary especially with a child in the car. Had the car into service 5 times within the first 5 months !! This car was not reliable nor was it safe . You would never know what was going to happen next . They had to replace a module, fuse thermostat. Controls on the infotainment system froze couldn't use the heat /defrost. System is awful! Got locked out of the car again 5 months later . I wanted a buy back and my downpayment back . They decided to give me a brand new 2023 XC60 . Well the first week into having the NEW car with 200 miles on it , it was replicating the 2022 with the coolant light coming on needing service. Back to service for a thermostat!! Next in a PARKING LOT I put the keys farb on the console A warning comes on saying KEYS NOT BEING DETECTED car would not start. 2XTIMES then put farb into cuphoplder it started !! Big SAFETY ISSUE! Back to service 2nd time .they say needed a battery.NOT!!! happened again . Then started the car..SCREEN WENT BLACK for a few seconds and said UNAVAILABLE FOR YOUR SAFETY!! Scary !! This is a brand new car!! These cars are not reliable, safe or trusting! I want my downpayment back of 25,000.00 and BUY BACK ASAP. I am not comfortable driving this car on the road and long distances which I do every week and with a child in the car. This has been dragged out and I've been ignored . This is the second car and there are still big problems with it. The excuses are it needs updates. I never heard of so many updates in a brand new car! The computer system is bad. There are so many glitches in these cars . I need a buy back ASAP!! BUYER BEWARE