Business ProfileforNapoli Kia

I purchased a Certified Kia Soul this past January. When I picked up the car the tire light was on, so the salesman went and service put air into the tires. Later on that day, the tire light went on again, I noticed horrible gas mileage, and condensation under both headlights. I went back for service. The light went on again and I noticed 56lbs in one tire and 29lbs on the other three. Again, I went back. The mileage slightly improved but still condensation with headlights. I went back 4 times. I also within two weeks got a card from Emissions and had to bring it for that. When I purchased the car, the dealership did not tell me I didn’t have a spare key. I decided I didn’t trust having the car, so the Sales Department said I could exchange it for another. I noticed a Certified Kia Soul, which was 3k less than the Sportage. Napoli also wanted an additional 1k and charged me for all fees for both the Sportage and Soul. I had the Sportage less than two months. The Soul had a slight mark in the windshield and a few spots. I made it clear if these weren’t fixed, I didn’t want the car. Naturally, the Salesman said it would be perfect. I picked up the car on a rainy day. While driving and doing errands, I realized the Kia Soul had not been DETAILED and it was disgusting and gross. I brought back the car for detail, a crummy one. I later on noticed noise in the fan and that the windshield wasn’t fixed. The fan was but I had to go back for the windshield company to fix it. I returned again, and I needed a new windshield. Another visit. Napoli ordered the wrong size and again I had to return for another one. My car gets great mileage but I do feel very ripped off by Napoli and disgusted with the Service, Sales, and Management and was told I was “A Problem”. They are! I would never buy a car from them and hope other people will never trust them. I am sure if the car is new, they are terrific, unless it has issues. I trusted them.