Business ProfileforWetmore's Inc.

1 star, because it's the minimum, otherwise I would leave 0. WORST EXPERIENCE EVER, and my service complaint/situation is not even complete yet. My initial encounter with poor customer service began when I dropped my **** ******** off to be diagnosed with a potential recall issue; the service advisor Tom never stated I would be charged a $160 diagnostic fee. My husband would not authorize the charge and we took the vehicle back. After back/forth conversations, we decided to go back and have the car diagnosed for $160. The issue came back as water/flood damage to my electronic parking brake, located underneath the spare tire, rear well. The water damage created a mold infestation. I put a claim through our insurance, and the insurance company gave them a blank slate to repair ANYTHING and EVERYTHING that needed to be. Upon shipment delays and lack of communication, the job was "done." I paid my insurance deductible before seeing my car- big mistake. When I went to pick up my vehicle and after careful inspection on my own doing, realized additional parts were missed, fuzzy mold was still present and my spare tire and jack had not been replaced. After back/forth argument of how they "cleaned" everything, Tom said he would order additional parts. I no longer felt comfortable leaving my car there, so I took it home. I was supposed to return my rental that day; but refused due to mold still being present in trunk. The second order of parts included a new trunk floor door and storage compartment. I then called the insurance company to do another glance over and to reassure I was not being overly dramatic. After a second inspection, it was determined the car jack and spare tire should also be replaced, due to water submersion and not just normal water exposure- cue a third order. I have been in a rental for 17 days, at the mercy of Wetmore's and have received zero apology, ownership and/or acknowledgement of their gross negligence and incompetence.