Business ProfileforArt's Television & Appliance

We purchased a ** combination washer/dryer on 7/5/2024. When it was delivered on 7/12/2024 and the delivery men tested it, the dryer was making a clunking noise and advised my husband that the machine needed to “settle in” and there was nothing wrong with it. We used it for the first time on 7/14/2024 and the dryer was still making the clunking noise. A call was made to Art’s and the owner said it was just something that loosened up in transport and he put in a service call for 7/24/2024. The store owner said we could use the machine, however, the noise was so loud that our neighbor complained (we live in a condo). Tech came out and all he did was push on the side of the dryer and the noise stopped. We went to use it a few days later and the noise was back. My husband called ** and they scheduled an appointment for 8/6/2024, which we cancelled due to schedule, in addition the noise had stopped. We went to use the machine on 8/9/2024 and the clunking noise is back. We were going to put in another service call but it was a Friday night and ** was not open so we were going to call Monday. On Sunday, 8/11/2024, all of a sudden the pump on the washing machine started making a pumping sound like it was pumping water but there was no water to pump because the machine was off. We tried working the on/off knob to shut it off but it would not stop. Keep in mind it was in the off position. We could not turn it off, we had to unplug it. What would have happened if we weren’t home and this machine turned on? We have a video of the dryer making the clunking sound. At this point, we request a full refund from Art’s television and we want them to come and remove this defective machine, as now it’s a safety hazard. Also, now we have to go to the laundromat after spending over $1,000 for a new machine. I have videos of both issues but unable to upload.