Business ProfileforJ.C. Tonnotti Window Co., Inc.

RUN FAST VERY FAST This review is happening because of poor workmanship a less than a year after the job was done, I am including the whole story because it needs to be known why I refuse to call them to fix the issue. We had an issue with our basement windows. After many calls to various companies we settled on using Tonnotti. I am a huge advocate of using the mom & pop establishment. From the moment of contacting them we were upfront & honest that we would need to finance the job after the down payment. Every time we spoke with someone we got a song & dance about looking for a new company with better terms for financing. Skip ahead to the installation day, the work is completed & we were asked for payment. Imagine our surprise when that happened, we explained about the financing & the worker said he would have someone reach out to us. The office called & explained that their finance company didn't finance anything under $3,500 and we would have to find another way to pay. I was furious and told them so. I felt like we had been baited & switched because they knew our position. Then last week with all the rain we came home from a funeral service out of state to find out basement once again filled with water. You maybe asking yourself well how can that be? When we cut away the expanding foam the silicone they used around the window was a joke it was minimal & it pulled out without any effort. So now having to not only deal with a home in New Hampshire that a tree fell on, a mother who's had to move into assisted living I now have to deal with trying to find someone, I will have to pay more money, reliable to come in & fix the shawty workmanship of a shady company. Thank goodness we had the floor done not soon after so the water cleanup is so much easier. Update 7/17/24 the new pictures added to the end are from the rain on the 17th...this is what 3k gets you.