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            Business ProfileEcono Lodge

            Hotels

            Contact Information

            370 Highland St

            West Haven, CT 06516-3522

            Visit Website
            (203) 934-6611

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers hotel accomodations, party hall and conference center.

            Business Details

            Location of This Business
            370 Highland St, West Haven, CT 06516-3522
            BBB File Opened:
            1/13/2006
            Years in Business:
            30
            Business Started:
            6/21/1994
            Business Incorporated:
            10/28/1994
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Jai Mata Di LLC
            Business Management
            • Ms. Nepa Gandhi, Manager
            Contact Information

            Principal

            • Ms. Nepa Gandhi, Manager

            Customer Contact

            • Ms. Nepa Gandhi, Manager
            Additional Contact Information

            Fax Numbers

            • (203) 932-1926
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/28/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I booked a reservation at Econo Lodge in **** ****** ** from 2/4/23-2/6/23, itinerary # **************, reservation # ********, totaling $263.64 through *******. Due to an emergency at home, I had to check out the morning of 2/5/23. I checked out at the front desk and turned in the key. The attendant at the front desk assured me that my itinerary would be updated with *******, and I would be refunded for one night 2/5/23-2/6/23. I have not been refunded yet and Econo Lodge is giving me the run around. I have been told to call in the morning for the last week and the attendant in the morning says they are unable to assist me. I did receive my $100 deposit back that was a separate charge from the room charge. My itinerary has not been updated and I have paid for a night that I did not stay. The hotel has kept my money and misrepresented my attendance.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Amanda O

            07/04/2023

            The property is unclean and extremely run-down, and my non-smoking room reeked of cigarettes. There are signs in hallways warning against illegal activity. I was going to just deal with it, but then I discovered there was no bathroom door in my room. I called the front desk, and he said he didn't know why that was, though he didn't sound surprised or concerned. The next day I called the hotel manager, and he too sounded unsurprised and unconcerned upon hearing it. I ended up sleeping in my car in a campground parking lot because it felt safer and more secure.

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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