Business ProfileforAire Serv of Newark DE

I emphasized to Mr. **** ***** (Sales) that our 2nd floor was not receiving the cooler air and wanted HVAC replacement to correct the situation. Mr. **** ***** assessed and measured our duck works along with HVAC and assured me that there did “not seem to be anything wrong” with our duct works and even pointed out that our duck works were “much better than most.” Mr. ***** then stated to me that if I were to choose a more expensive package (“an upgrade”) with a remote sensor, we should be able to feel “a bit of improvement.” He pushed for an upgrade, asked me to trust him, and boosted “If you want accountability, I’m gonna be your man.” I decided to trust him. On 01-Aug-2023, Aire Serv of Elkton, Maryland, installed HVAC unit in my residence costing $11,000. Post installation, I did not notice any improvement with the temperature on our 2nd floor. On 11-Aug-2023, Mr. *** ***** (Owner of Aire Serv and father of Will *****) was kind enough to reassess the situation and after a cursory examination, he pointed out to me that my ducks were disconnected and that they were “the reason” why we did not have the cooler temperature on the 2nd floor. If Mr. *** *****’s son were honest with me and/or provided me a competent assessment and pointed out this said defect earlier on, I would not have opted for a more expensive option since any type of upgrades would not have made any difference to our 2nd floor temperature. Instead, Mr. **** ***** lead me on and I now feel taken advantage of. A previous reviewer, ***** N. (11/23/21), of Aire Serv stated that Aire Serv of Elkton is “taking advantage of individuals.” I agree with this review. This company made agreements with me that they were not “willing, able, and intend to keep.” I am not at all happy with the outcome. I would like this Aire Serv of Elkton company to keep their “neighborly done right promise” and “make it right” as they said they would.