Business ProfileforDVH Turf Management

DVH Turf Management has been my turf management for 2 years. 2021 being my second year. I have always felt the owner ***** was very responsive especially the first year. This present year I had place a few calls to his service with a concern on the weed problem within the lawn. In all fairness to the vendor my complex was installing sewer within the road thus sometimes it was not possible to gain access to the property during normal 8 to 5 business hours. I paid upfront a check #2212 for $1516.00. Which included a core aeration and over-seeding of $531.00. With regard to to excess weed problem I spoke to ***** in October to not to complete the aeration and overseeding as I had to kill many areas and did a good amount of reseeding myself in October I also stated I would not be renewing the program for 2022. I am taking this work myself. ***** stated in Our Oct call he would refund this portion of the contract of 531.00. I have called and left messages with his service (3) and also sent him a letter dated November 29. I have never received a response to my requests thus I Think they call that today Ghosting ! I made a decision to try the lawn treatment on my own. If the BBB could help me with getting ***** to respond I would appreciate it. Thanking you in advance for assistance