Business ProfileforJPMorgan Chase Credit Card

My experience while applying for a credit card with Chase bank has been terrible. This has been the worst credit card application experience and I feel I'm not being treated fairly and my follow-ups with their customer service, sales and fraud departments has not been successful. I originally applied for the Chase Disney credit card on 10/20/2024. When I applied for the credit card, all I received was a generic email explaining that Chase would be in touch. 4 days went by and did not hear anything so I decided to follow-up by calling their credit card application department. The individual I spoke to explained that they needed more information to verify it was me. This was the first time I ever received such an unusual request, but I followed what the representative requested and uploaded my driver's license using the email the representative sent me. Days went by so I decided to call again on 10/30/2024. The first person I spoke to placed me on hold multiple times and the third time he returned, he then hung up without answering any questions. I then called back and once again, the representative put me on hold multiple times and then finally came back with a generic answer explaining "Ok, your application is now in its second review". I couldn't believe what I was hearing, because I have excellent credit, and a good debt to income ratio. I asked for an explanation and the rep could not explain why its taking so long. I then spoke to three reps following this person to escalate the situation. Once again, no reassurance on when I would get this resolved. I then called back today, asked for a manager. The representative said I would received a callback in 1 to 2 hours, and I did not receive a callback.