Business ProfileforEli's Construction & Fence

In September 2023, ***'s Construction came out to my house to conduct a survey to install a fence in my backyard. We were told that the work would be done in October. That never happened. We called them in November & was told that due to the heavy rains, it would take a few extra days. We gave them a week... to no avail. No updated from them for the entire month of November. When we finally spoke to them in early December, we were told that the fence would be installed on December 19th. They never showed up or called. On December 22nd, I called & sent a text message informing them I wanted a refund. I immediately received a response from the owner, ***, saying he was on his way over. I thought great!!! The fence will be installed before Christmas. He came over only to tell us that their licenses had expired but that they should have the renewed license by the following week (after Christmas) and that the work would be done on December 26th. That didn't happen!! How is it that as a business owner, you aren't aware that your license expired? And if you were aware, why weren't your clients informed of this delay. This is NOT the way you conduct business. Both myself and my husband called again, only to get their voicemail. On December 27th, I called.. yet again.. got their voicemail and left a message informing them I want a FULL refund. This is the worse contracting experience ever. I just want my money back so that I can go to a reputable company to have my fence installed.