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          Gilman Cooling & Heating, LLC has 1 locations, listed below.

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            Business ProfileGilman Cooling & Heating, LLC

            Air Conditioning Contractors
            BBB accredited business

            Contact Information

            720 NE 25th Ave STE 12

            Cape Coral, FL 33909-2260

            Get Directions
            Visit Website
            (239) 574-7780

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/11/2016

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides air conditioning and heating services for residential and commercial clients.

            Business Details

            Location of This Business
            720 NE 25th Ave STE 12, Cape Coral, FL 33909-2260
            BBB File Opened:
            2/29/2016
            Years in Business:
            11
            Business Started:
            10/17/2013
            Business Incorporated:
            10/17/2013
            Accredited Since:
            3/11/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 201800001337 for this business, issued by Collier County Construction License Board. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Collier County Construction License Board

            2800 Horseshoe Dr N

            Naples FL 34104

            (239) 252-2400

            https://cvportal.colliergov.net/CityViewWeb/Home/

            BBB records show a license number of CAC1819662 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            https://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CAC1819662 for this business, issued by Lee County Construction License Board. The expiration date of this license is 8/31/2026.

            These agencies may include:

            Lee County Construction License Board

            1825 Hendry St

            Fort Myers FL 33901

            (239) 533-8895

            https://www.leegov.com/dcd/ContLic/ActCont

            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Mr. Donald Gilman, Managing Member

            Customer Contact

            • Mr. Donald Gilman, Managing Member
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/27/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            This business was assigned to me by my home warranty American home shield. They install the new air conditioning unit. Half of the unit is hanging over into my landscaping and balancing on a brick. They were told not to come over here unless I was going to be here. They showed up and installed the air conditioner. They're unlicensed untrained employees, put the duct cover over my ingrown sprinkler. For the last several months I been complaining about how water is flowing out of the bottom of my unit and they told me that was normal. Then I found out that they covered over the inground sprinkler and they refused to do anything to fix it. Now my brand new 4 month old air conditioner has rust already forming on the bottom. I want a new unit and installed properly. In accordance with my contact they are to send only licensed contractor.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Denise M

            11/04/2024

            Don't deserve any star! In 2023 I paid for two maintenance on my air conditioner and on the 2nd service the tech said he cleaned system and said that coils, insulation, blower were full of mold, and that I need to have it cleaned. I called their office to get a price and they wanted $1600 to clean it. I went on Angi's list to get 2nd opinion and ******** Cooling in ****** called me back. I set appointment with *********** were here 7 days after ******** to clean HVAC system. They confirmed my doubts! It was not mold and the tech did not clean/ service anything. It was dirty, and had not been cleaned. ******** showed me pictures, and I could see all of the dirt & slim, even the outside/housing of the blower was dirty. ******** also provided pictures after they cleaned it. Big difference! I DO NOT RECOMMEND YOU USE THIS COMPANY! Very dishonest! The Office personnel, *****, NEVER returns a phone. When you call in, ***** continually states, "ok, I'll call you back," and she NEVER does it.

            Gilman Cooling & Heating, LLC Response

            11/05/2024

            This customer was unhappy with her final visit at the end of her one year maintenance agreement. I called her personally to hear her complaint and try to resolve the issue. This customer was not interested in resolving the issue with us and wanted a full refund of her maintenance contract which she was at the end of. I explained our refund policy on maintenance contracts and that I could not issue her a full refund but would refund half of it out of the kindness of my heart. She agreed to this quickly and had concluded that we would amicably go our separate ways.

            We deal with thousands of customers annually and try our best to make everyone happy but we all know that is not possible. I am surprised with this one star review due to our conversation, the refund she received, and the fact that the only issue she had was the final maintenance at the end of her agreement. The pictures from the other company only confirmed what we had already told her.

            Local BBB

            BBB of West Florida

            More Info on Local BBB

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