Business ProfileforFCG Realty

Poor ******************* My experience with FCG Realty, under ************************* and *******************************, has been marked by significant management failures and unprofessional conduct. Maintenance issues like water damage, mold, and security problems were often ignored, highlighting a disregard for tenant safety and property care, essentially embodying the term slumlord.Communication with FCG Realty has been poor, with many urgent requests met with silence or delays, and their maintenance team has failed to address issues competently. Furthermore, FCG Realtys approach towards tenants has felt like bullying, involving unjust fees, eviction threats under false pretenses, and a lack of respect for tenant rights.These actions, reflecting poorly on FCG Realtys ethical standards and management integrity, necessitate urgent reforms. This review serves as an appeal for a more ethical, tenant-focused approach to management. Prospective tenants and property owners should tread cautiously with FCG Realty, given these considerable concerns. Their failure to ensure tenant safety and satisfaction has been *****, leading me to advise against engaging with this company.

It is important to clarify the facts and details omitted from your review. During the initial months of your tenancy, there were no reported issues between you and the landlord. However, we did receive multiple *** violations due to non-compliance with their regulations, which were communicated to you to address in order avoid fines. Unfortunately, these violations were not rectified until after fines were incurred, as previously cautioned. Once this occurred, you started an array of allegations against the landlord due to repairs.

Regarding maintenance requests, we have consistently advised all tenants to submit individual work orders for each issue through our online portal. While the initial work order you submitted for the water heater was addressed and closed after replacement, subsequent maintenance requests were not submitted separately, leading to delays in addressing additional issues. This is why we encourage all tenants to submit separate work orders for multiple maintenance requests. Nonetheless, once the *** violation fine was charged to your ledger, you noted numerous items needed to be repaired.

Since the *** violation fine was applied to your ledger, you have added 10 additional work orders for repairs. Although you refused to follow our process and submit maintenance requests for each item, we submitted them on your behalf and dispatched vendors. Each time an item is repaired, you state other work orders need to be addressed as well.

Regarding the assertion of bullying tactics, we assure you that our actions, including the posting of an 8-day notice for unpaid rent, are standard procedures applied uniformly to all tenants in accordance with lease agreement. The notice does state that if not paid by the specific date, the owner can start the eviction process. As mentioned in the many emails we've exchanged, your request to apply the security deposit toward rent for February and March has been declined, as these funds are reserved until after vacating the property, as outlined in the lease agreement.

As for communication, we have consistently responded to your inquiries in a timely manner. However, repeated inquiries on the same matter do not change our responses, and we reserve the right not to engage in redundant communication.

We remain committed to resolving any outstanding issues and maintaining clear communication throughout the process. Thank you for your understanding